JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

DUTIES & RESPONSIBILITIES

• Lead the JLL management team in the delivery of facility management services.
• Ensure that the maintenance services are delivered in line with the contractual commitments and
• within budgets.
• Define the technical, commercial terms and conditions; define the operational scope and develop
• tender documents for Annual Maintenance Contracts.
• Conduct competitive tendering exercise and identify suitable specialist subcontractors for the
• site, carry out comparative analysis and make recommendations to Client on the most
• appropriate subcontractors.
• Develop Service Level Agreements and assist the JLL procurement department in closing
• Service Level Agreements between JLL and its vendors.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• Assess Service Levels and Performance Indicators with the Client representative and define the
• mechanism to assess the performance levels of various subcontractors.
• Assess performance of the subcontractors based on performance assessment criteria as agreed
• jointly between Client, JLL and its subcontractors.
• Setting annual goals for generating savings in area of such as energy and cost of maintenance
• operations.
• Ensure compliance of minimum wages acts for payments and statutory compliance through
• specialist professionals.
• Advise Client on future year maintenance budgets as and when requested for.
• Maintain all records related to the performance of facility management operations on Client site
• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of
• trainings.
• Ensure that the subcontractors have a planned, structured and solution based approach to the
• delivery of maintenance services.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Scheduled cross feedback from subcontractors and Client staff on our process to improve
• services level & satisfaction in organisation.
• Train team members on all Quality policies & procedures.
• Audit sub contractors on quality of materials & upkeep of the site.
• Review the performance of JLL staff and conduct performance appraisals from time to time.
• Interface with the JLL’s HR department and the Operations Manager and make
• recommendations for the future trainings given to the site facility management team.
• Prepare and review the preventive maintenance register on a monthly basis and update the same
• to JLL Account Director / Manager.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Liaison with the client Finance team
• Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing
• and follow up with the client representatives for the payments.
• Develop MIS reports for JLL’s management team and necessary client reporting.
• Chair the monthly progress meeting during the absence of operations manager.
• Duties are in accordance with the Scope of Work & include:
• General Administration & Management:
• Client & Business Unit Liaison
• Team management including Vendor team (onsite personnel)
• Prepare, submit and review Monthly Report to client
• Preparation and submission of management reports/analysis as and when required by client
• Expense tracking oversight and invoice management
• Assistance to Client - FM for preparation of Annual Budget
• Formulation and implementation of Policies & Procedures Including Annual Update of
• Operations Manual
• Delphi+ update, implementation of tools and management
• Property Services, Routine & Ad-Hoc Maintenance
• Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms,
• resolving operational issues, etc
• Operational Risk Management
• Update and implement Emergency Response plan; drills etc as required
• After office hours’ facilities assistance response
• Operational Audits and Compliance
• Escalation of Incidents/Problems
• Vendor & Contractor Management
• Evaluate Vendor Procurement & Contracts Administration & Management

EMPLOYEE SPECIFICATIONS

• 10 – 15 years experience in facilities management
• Tertiary qualifications in building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

KEY PERFORMANCE MEASURES

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Account Director / Manager.
• Effective management of the team.
• Ensure that the Facilities team effectively manages the client relationship and resolves issues, if any
• Ensure all building facilities management budgets are updated on time and analysis is presented to the senior account team
• Ensure Vendor Relationships are building on trust and managed to the maximum benefit for CLIENT.
• Response times meet minimum response requirements set out in Policies and Procedures/Alliance Contract to ensure that the Facilities team reports on time and pre-empts CLIENT’s concerns.
• Training & Upkeep/updating of information – policies and procedures, etc
• Should be at the forefront of building continuous improvement of processes and ensuring consistency
• Ensure all systems on minimal downtime & incidents are clearly documented with followed up measures recorded

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.