A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within the client site.

The Facilities Coordinator will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.

KEY RESPONSIBILITIES:

• Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction

• Managing Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required

• Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times

• Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures

• Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site

• Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements

• Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits

• Responding to all facilities projects, fitouts and crisis management activities on site

• Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared

• Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience

• Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary

• Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery

• Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times

• Conducting risk assessments and following safety protocols

• Managing and reviewing health and safety documentation to ensure compliance and safety on site

• Managing the Facilities team (if applicable), managing team’s objectives, goals and growth

WORKING LIFE:

• On a daily basis you will be working across a large site.

• The main business language spoken in our offices is English.

• The role will be structured over a 5-day week

ABOUT YOU:

• You are keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise

• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service

• You are open and have good communication skills

• You strive for excellence in what you do and share ideas for improvement

• You are familiar with computer equipment and programs (Word, Excel and Outlook)

• You are adaptable to work to requests and projects that may vary from day to day

ABOUT US:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

INGENUITY:

EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D ENCOURAGE YOU TO SHOW YOUR INGENUITY

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.

We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents.