As the FM Operations Lead, you will oversee the delivery and management of contracted Facilities Management services to the WoAG property portfolio across assigned work packages.

Based in Canberra, you will work closely with client facilities managers and the FM Hub lead to drive innovative and sustainable property solutions, ensuring standardised FM delivery tied to work order and compliance management.

Serves to support the Director Facilities & Operations, Entity Relationship Directors, and Entity Managers with initiatives by driving implementation/standardisation and delivery.

• Lead client engagement and relationship management

• Implement standardized FM delivery processes across accounts

• Oversee compliance and quality management programs

• Provide financial oversight and reporting

• Manage and develop team performance • Implement risk management strategies

• Promote and ensure health and safety compliance

• Drive innovation and continuous improvement in FM operations

• Serve as primary escalation point for unresolved issues

• Collaborate with various JLL departments for comprehensive property management

• Conduct regular client satisfaction reviews

• Ensure consistent application of FM best practices

Sounds like you? This is what we are looking for:

• Minimum 7 years’ experience in Facilities, Property or related field and minimum 5 years’ managing a team.

• Sound financial management.

• Tertiary qualification in Business Administration, Building or Facility Management would be an advantage.

• Proficient in the use of the MS Office product suite including Word, Excel, PowerPoint and Outlook, particular Excel with knowledge of pivot tables lookups, complex formulas.

• The ability to extract and analyse data into clear logical reports with a particular attention to detail.

• Commitment to continuous improvement, motivated ‘can-do’ attitude, and results oriented.

• Ability to obtain and hold an AGSVA Clearance and or any additional associated Entity clearances will be preferrable, but not mandatory.

**Must be an Australian Citizen**

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number LMREQ419685