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JLL are recruiting a dynamic and experienced Operations Manager with a strong focus on Mechanical, Electrical, and Public Health Services (MEP) to join our team at a prestigious property in London. As the Operations Manager (MEP Bias), this role will play a crucial role in ensuring the smooth day-to-day operational management of our facility's critical systems. This position offers a unique blend of technical expertise, leadership, and client-focused service delivery. Working closely with the General Manager and collaborating with the Regional Facilities Manager and Property Asset Management team, this role will be at the forefront of maintaining and optimizing our building's MEP infrastructure.

Demonstrating ability to understand and align with the business objectives of the owner-investors, while considering the occupiers as valued clients, will be key to success in this role. This role will suite a self-starter with the capacity to work independently, thriving in a fast-paced environment, and a team player with a commitment to service excellence and a passion for MEP systems.

Responsible for the day-to-day operational management of the Mechanical, Electrical and Public Health Services (MEP).

The Operations Manager (MEP Bias) will work closely with and seek direction from the General Manager (GM) and may seek guidance and direction from the Regional Facilities Manager, in the General Manager absence and Property Asset Management team.

The Operations Manager should consider the occupiers to be “clients” as well as the owner-investor and is expected to understand the business objectives of the investment. The Operations Manager (MEP Bias) will be able to work with minimal supervision and capable of dealing with a high level of confidentiality. You will be self-motivated, have a positive attitude, the ability to think laterally and act on initiative. You will work well under pressure in a fast-paced environment and be a great team player with a concern for excellent quality of service.

KEY RESPONSIBILITIES AND DELIVERABLES

• Mechanical & Electrical & Public Health Services across the Estate.

• Ensuring the highest standards of management and maintenance for the property are delivered with specific regard to expenditure and budgetary considerations for key MEP lines.

• Responsible for the day-to-day guidance, direction and development of site-based/contractor staff to achieve effective deployment of service, relating to delivery of |MEP services

• In addition to item 2 above, the OM (MEP Bias) will look to agree an enhanced level of service with the site-based contractors as determined by the property and with guidance from both JLL procurement and the property surveyor.

• In conjunction with the GM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLL procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements and JLL purchase ordering systems. Monitor contractor performance against agreed standards. Review service specifications as appropriate (minimum of an annual review when budget setting).

• In conjunction with the GM & AFM establish and maintain high quality Health & Safety and Environmental management practices for the property, including liaising with external consultancies for risk assessments and risk strategy reviews.

• Responsible for the up-keep and management of the HSE risk management system. Ensure all risks identified in the independent risk assessment are properly addressed and regularly review risks as part of JLL best practice and site compliance inspections.

• Liaise closely with and monitor the requirements and expectations of building occupiers, to better understand their needs, improve the standard of service delivery and facilitate good occupier relations. Referral of specific issues to the GM if not able to be initially resolved.

• Understand the principal terms of occupiers’ leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas.

• Ensure correct recording of occupier complaints, create and manage a methodical follow up system detailing any action taken to measure the client and occupier satisfaction. Explore alternative ways to improve the service delivery.

• Develop and maintain close working relationships with the Regional Facilities and Asset Management teams and other JLL staff.

• Undertake regular inspections of the property to monitor servicing, maintenance and compliance standards; report to the General Manager on all relevant matters and action as appropriate.

• Liaison with contractors, service providers, consultants and specialists; Obtaining of quotations for works required at the property.

• Manage the life-cycle and planned maintenance of fabric and services of the property (PMP).

• Follow up on all maintenance services/requests and repairs pertaining to the property and ensure coordination with concerned departments to action them without delay whilst ensuring safety, security and health measures are always in place.

• With the approval of the GM identify, organise and manage minor building works to the properties as may be required; assist in project management of major schemes as required to minimise disruption to occupiers.

• Ensure adequate arrangements are formalised and provide for emergency and out-of-hours cover in line with JLL policy; to be “on-call” as necessary to respond to emergencies.

• Report to the GM in accordance with agreed procedures; to keep a daily diary of events and provide a comprehensive weekly report in an agreed format with the GM.

• Liaise with the Regional Facilities Manager and Asset Management teams to achieve uniformity of approach.

• Prepare site regulations and issue permits to work for all contractor activities on site.

• Maintain, test and implement major incident plans. Organise and co-ordinate emergency evacuation drills (fire, bomb etc).

• Assist in the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices.

KEY SKILLS

Essential

• Facilities management experience in the management of multi-let properties for Investors or for Corporate Occupiers or within hotels

• Good Knowledge of the workings of building systems.

• Must excel in good contractor management to ensure a high standard of service delivery

• Proven experience in managing service charge budgets, setting budgets and reconciling accounts.

• Excellent IT skills and working knowledge of Microsoft Office.

• Strong verbal and numerical skills and be comfortable with report writing.

• Customer-service driven with excellent communication skills.

• Excellent interpersonal and influencing skills who interacts effectively with colleagues and clients.

• Ability to work independently with minimal supervision when necessary.

• Ability to work under pressure, manage time and assist the team in meeting deadlines.

• Practical leadership

• Problem solving (analyses problems & seeks solutions from a variety of sources)

Desirable

• Relevant experience in the management of investor properties.

• BIFM qualifications (or equivalent) and membership of BIFM

• Qualifications in Building Services.

• NEBOSH General Certificate and/or IOSH Managing Safely

• Electrical or Mechanical Qualifications

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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