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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facility Coordinator/ Site Lead must be a team player and work with other members of the team to meet all SLAs and KPIs as set out in the management contract.

Procurement and Vendor Performance Management

• Direct and oversight function on vendor procurement and management practices at client site (JLL direct vendors and Client direct vendors). For JLL vendors ensure negotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client and/or procurement guidelines.
• Direct and oversight on vendor contract and operational management based on JLL standard governance structure
• Direct and oversight function on End-to-end vendor performance management.
• Direct responsibility function on vendor coordination and compliance to Service contracts
• Program Management, ensure compliance JLL and Client business ethics protocol
• Directly responsible on Vendor Service Contracts and COI compliance based JLL S&P Jaegger compliance metrics
• Directly responsible on the execution of JLL Sourcing & Procurement mandatory trainings to all JLL FM team members

Financial Operations and Management

• Direct responsibility on OPEX and CAPEX operational & financial management
• Plan, review, analyze & reporting of OPEX budget variances
• Direct responsibility on Accounts Receivable from Client and Accounts payable to Vendors based JLL-HQ finance compliance metrics

Directly responsible on the execution of JLL Finance mandatory trainings to all JLL FM team members

• Directly responsible in leading periodic finance reviews towards process improvements

Profitability/ Savings Initiatives:

• Directly responsible, develop potential initiatives and strategies that lead to cost savings and service improvement are consistently implemented
• Directly responsible, develop/create Value engineering initiatives program

Customer Service / Client Relationships:

• Directly responsible, SPOC to evaluate service response time and analyze occupants’ service request trends and suggestions
• Directly responsible, pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.
• Directly responsible, Lead by example and groom the team in achieving maximum client satisfaction level

Management Reporting:

• Directly responsible, ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.
• Directly responsible, Lead in monthly, SLA & KPI reporting for Client’s acceptance
• Directly responsible, administer and submit/update accurate data in JLL platforms
• Directly responsible, Lead in developing and creating monthly reporting and Semi-Annual Business Review

Training, Learning & Development:

• Directly responsible, ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL COE’s to devise new and innovative methods of learning built around skill development, leadership and succession planning
• Directly responsible, ensure JLL HR, S&P, Finance, HSSE, and JLL EO FM competency training are planned and delivered
• Directly responsible, ensure JLL Business Ethics, Data Privacy & Information safety and Sustainability trainings are planned, and implemented.
• Directly responsible, ensure compliance to JLL & Client Business Ethics program and Data Privacy/Information Security program

Leadership / Staff Management:

• Actively encourage an environment that supports teamwork, operation & performance excellence

• Act as overall Leader and a coach for the team ensuring high staff morale, trust and work ethics.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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