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Global HR Process Lead (Talent Management & L&D)

What this job involves:

The HR Process Lead (Talent Management & L&D) is responsible for leading efforts to improve the effectiveness and efficiency of Talent Management & L&D processes for the company globally. This includes assessing processes and identifying pain points and root causes; improving processes and identifying opportunities for automation; understanding regional and local nuances; conducting audits; setting out best practices; developing and maintaining content for users and managers. Key processes the HR Process Lead (Talent Management & L&D) will be responsible for improving include (but are not limited to): Performance Management, Succession Planning, Learning and Development, Career Development, Leadership Development, Employee Engagement, Mentoring and Coaching, Global Mobility etc.

What your role will look like:

Process

• Utilize agreed methodology to assess, troubleshoot and improve processes including documenting and implementing changes

• Serve as the central collection point for all common Talent Management & L&D issues related to policy, process and process documentation

• Build and own Talent Management & L&D process taxonomy ensuring compliance

• Contribute to design of the Talent Management & L&D Process roadmap and strategy

• Conduct annual opportunity assessment to assess and address pain points in the process

• Contribute to business cases for Talent Management & L&D

• Drive strategic decision-making and transformation through data analytics, actionable insights, and effective change management practices

Content

• Responsible for developing and maintaining global Talent Management & L&D process maps, guides, FAQs, toolkits etc.

• Provide day-to-day oversight of Talent Management & L&D process documentation on HR Knowledge Management system and any other related platforms

• Routinely review Talent Management & L&D content and work with content owners to update/remove out-of-date or obsolete content

• Manage process documentation creation from ideation to deployment using JLL's brand and content management templates/tools ensuring consistent look and feel of all materials

Technology and data

• Identify where technology can be leveraged to refine or eliminate non-value-add process steps

• Analyze related metrics and data to identify pain points and root causes in day-to-day Talent Management & L&D activities

• Support and drive data analysis work to provide relevant, actionable feedback for the Talent Management & L&D Center of Excellence (COE) leadership

• Conduct global audits to ensure compliance with Talent Management & L&D policies and processes

• Partner with the HR Technologies team to support design and implementation of technology solutions to improve/support Talent Management & L&D processes

• Develop and implement user training to enhance the skills and capabilities of users

• Develop and implement manager training on Talent Management & L&D processes

• Keep well-informed of industry trends and best practices in Talent Management & L&D and process/operational excellence on a global scale

The HR Process Lead (Talent Management & L&D) will work cross-functionally with Talent Management & L&D team members, HR Technologies Team, HR Strategy & Enablement Team (incl. HR Project Mgmt. team).
From time-to-time, the HR Process Lead (Talent Management & L&D) may be required to lead or support processes in other COEs to cover team absences or meet capacity demands.

Skills

• Deep understanding of HR processes and Talent Management & L&D practices

• Process-oriented with knowledge of best practices related to process design

• Ability to understand and document processes in their current state, and identify and document opportunities for improvement

• Highly organized with an understanding of frameworks and methodologies related to process evaluation

• Proven work experience developing, managing, and organizing repositories of content

• Remain up-to-date on relevant legislation and policy compliance requirements

• Working knowledge of content management best practices and leading standards

• Advanced in MS Office suite, including MS Visio, Excel, Word, and PowerPoint

• Excellent organization and time management skills

• Excellent written and verbal communication skills

• Results-focused with the ability to manage competing priorities and multiple stakeholders

• Proactive in achieving results and seeking process improvements

• Attention to detail and an ability to work towards tight deadlines

• Systems - Learning Management Systems (LMS), Performance Management Systems, Skills Assessment and Competency Management Tools, Survey Tools, Workday, SharePoint, ServiceNow, MS Office

Qualifications and Experience

• Bachelor's degree or equivalent work experience

• 5 years of experience in a corporate HR or process role preferred

• Demonstrated expertise in Lean Six Sigma principles or comparable process improvement methodologies

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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