JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this job involves:
The Property Services Coordinator manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.

Please note this is a 6 month Fixed Term Contract.

A snapshot of the role:

• Answer all incoming calls from multi-client portfolio.

• Ensure that requests are addressed in an expeditious manner.

• Analyse caller's needs and is empowered to implement the best strategy to respond in order to ensure superior customer satisfaction.

• Resolves and co-ordinates the resolution of customer issues.

• Measure costs against established service provider guidelines.

• Verify and track work orders to completion.

• Approve invoices, arrange payment, interface with AP department and manage vendor payment queries

• Continually build customer relations with client personnel.

Sound like you? This is what we’re looking for:

• Good working knowledge of personal computers (MS Word/Excel) and the ability to type 50 - 60 words per minute.

• Ability to make decisions and good admin skills.

• Previous experience in property management is considered an advantage - understand difference between Landlord and tenant responsibility, knowledge of commercial lease.

• Ability to administer service agreements and interpret lease documents.

• The ability to think on your feet and communicate with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessary.

• Preferably a tertiary qualification in a real estate related field but not essential

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number ATREQ416305

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.