JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL, a leading professional services firm specializing in real estate, is seeking a dynamic and customer-focused Workplace and Hospitality Ambassador to provide exceptional front-of-house services and support our workplace operations in Warsaw. This role combines concierge operations with general management responsibilities, ensuring a seamless and welcoming experience for all staff, visitors, and vendors.

Key Responsibilities:

Concierge Operations:

• Provide a warm, professional welcome and farewell to all staff, visitors, and vendors
• Manage visitor registration, access passes, and meeting room scheduling
• Oversee service requests for various workplace experience products and services
• Maintain lobby and front desk areas in a neat and organized manner
• Coordinate food and beverage, stationery, and IT services as required
• Support large in-house events and emergency response requirements

General Management:

• Implement industry best practices for operations
• Manage and develop the operational team, including recruitment and performance management
• Collaborate on developing and implementing workplace experience best practices
• Support leadership and manage vendors as needed

Front-of-House Services:

• Ensure meeting rooms, services, and public areas meet expected standards
• Facilitate room set-ups, including moving flexible furniture
• Provide information on available facilities and conduct tours when required
• Maintain strong awareness of business activity and communicate updates to team members

Qualifications and Skills:

• Experience in corporate or 4-5-star hotel reception environments
• Strong leadership skills with prior experience managing a reception/concierge team
• Excellent customer service and communication skills (fluent in English, Polish language skills highly desirable)
• Proficiency in MS Office and ability to learn new software tools
• Problem-solving skills and ability to remain calm under pressure
• Flexible and adaptable approach to work
• Strong organizational and analytical abilities
• Professional personal presentation and grooming standards

What We Offer:

• Full-time, onsite position in our Warsaw office
• Competitive salary and benefits package (including private healthcare, life insurance, and meal vouchers)
• Opportunities for professional development and career growth
• Stimulating and challenging work environment in a multinational company
• Friendly and supportive company culture

If you're a motivated self-starter with a proven track record of delivering exceptional hospitality services and have a passion for creating positive workplace experiences in Warsaw, we encourage you to apply for this exciting role at JLL.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.