Workplace Experience Coordinator
JLL
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Company Overview:
JLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate
and investment management. With a global presence in over 80 countries, we provide comprehensive
services and solutions to help our clients achieve their real estate goals.
Position Overview:
This role will play a fundamental role in creating & delivering exceptional experiences and ensuring
that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner.
We are looking for a Facility Technician who will be working with the JLL Facilities Team and the
Atlassian Workplace Experience team to create the best work experience in the New York City office.
The ideal candidate is a fun, charismatic, people-person, whose intrinsic purpose is to build a sense of
community, connection, and belonging through delivering the best in class service in the workplace;
someone who has a tireless focus on delivering above and beyond service and amazing experiences
that align with JLL & Atlassian values and its highly-engaging culture.
Day to Day Responsibilities:
● Support Regional Facility Manager and Concierge Coordinator with day-of execution of meetings, conferences, and events
● Contribute to creating a customer-focused environment consistent with Atlassian values
● Demonstrate continuous effort to improve delivery and customer service levels
● Work cooperatively and jointly with internal (departments) and external (vendors) contacts to provide quality customer service to staff
● Performs minor repairs and routine equipment maintenance, including patching and painting, hardware repairs, and other repairs as required
● Performs routine daily inspections of assigned buildings and spaces
● Responsible for providing facilities services and meeting & event assistance including moving, setting up, and striking furniture, décor, removable walls, and event equipment
Meeting & Events Technician Responsibilities:
● Performs the duties associated with events, including staging rooms per the requested set-up plan in a timely manner, and resetting them to a normal state
● Performs daily meeting and conference room turnover and/or midday room reconfigurations and resets for indoor and outdoor spaces
● Escalates potential issues/concerns to management as appropriate
● Responsible for post-event storage and inventory of tables, and chairs, and reporting of cleaning services needs
● Completes room checks and ensures technical and visual spaces are functioning properly and reports AV services needs
● AV setup and troubleshooting experience are preferred, but not required.
● Provides general and detailed maintenance (either with direct or indirect supervision), including patching, painting, hardware repairs, and other repairs as required
● Completes all documentation for work performed via the Jira Service Desk, and other records and documentation in a timely manner
Facilities Responsibilities:
● Supporting facilities with managing vendors onsite
● Liaising with building management as needed
● Triage of workplace tickets accordingly
● Performs routine facility and equipment maintenance
● Performs routine daily inspections of assigned buildings and spaces.
● Adhere to building WHS policies and procedures including emergency procedures
● Follow all activity policies and procedures, including all HSSE-related requirements at all times
● Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc
Communications
● Communicate with team and client frequently and effectively
● Emails alerting Atlassians of site facilities and event activities
● Update work tickets
● Monitor and update site-specific and global chat rooms
Job Requirements:
● Support a positive team environment with a friendly and can-do attitude
● Ability to multitask while maintaining a positive outlook and proactive approach
● Demonstrate the ability to make the customer feel that they are the only guest, and deliver an outstanding lasting impression
● Have excellent communication and interpersonal skills required
● Ability to communicate effectively, both verbally and in writing
● Sound computer skills including willingness to learn Atlassian software products and tools
● Ability to work with fellow colleagues and other wider team members
● Build rapport and cooperative relationships with customers and visitors
● Contribute to maintaining a safe and healthy workplace
● First Aid Officer desired or willingness to be trained
● Floor Fire Warden desired or willing to be trained
● Ability to use basic carpentry, plumbing, painting, and custodial hand and electric-powered tools.
● Read, comprehend, and work from plans and operating instructions.
● Detail orientation with a mindset towards meeting the JLL & Atlassian’s high standards for maintenance of facilities.
● Demonstrated time management skills and multi-tasking.
● Works independently with limited supervision
● Ability to stoop, stand, climb, frequently lift a minimum of 50 lbs. of equipment (pumps, tools, ladders) and safely use devices
● Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine
Estimated total compensation for this position:
43,700.00 – 63,400.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site –New York, NYIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.