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Regional Operations Manager (FM)

MAIN ROLE PURPOSE:

• Responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing objectives, consistency and risk management.

• The Regional Manager has accountability for delivering on the regional financial P&L and its management within the IFM business

MAIN JOB RESPONSIBILITIES:

• Manage the vision and strategy of the account plans and ensure the client receives exceptional delivery

• Understand the client’s key business drivers, and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverables

• Ensure the account team and supply chain is high performing and delivery is driven by global platforms and consistency

GENERAL RESPONSIBILITIES

• Manage relationship with key Client stakeholders and the organisation’s counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.

• Serves as single point of contact for Jones Lang LaSalle’s service delivery and escalation point to global management

• Demonstrated ability to motivate and inspire teams to achieve organizational goals

  Strong communication and interpersonal skills, with a proven track record of building positive relationships across all levels

  Experience in performance management, including setting clear expectations, providing constructive feedback, and fostering employee development

• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

• Develop and implement business plans which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the account

• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services

• Maintaining the Governance and reporting rhythm of the account.

• Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable

• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets

• Meet the agreed growth targets for the account

• Identify opportunities to cross-sell services

• Responsible for collection of fees from client and tracking of outstanding payments – where applicable

• Ensure adherence to the contract

• Responsible for the achievement of Account Key Performance

• Indicators (KPI’s), service levels and other measures as contracted

• Implement and manage the change control process

• Manage the governance process for the account

• Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and safety guidelines.

• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.

• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service.

• Ensure all Vendor KPI’s are upheld.

Notes:

The responsibilities set out above are not intended to be exclusive and additional duties may be agreed with the line manager from time to time. It may be necessary for employees to work on a variety of projects from time to time, which are managed by different senior managers. In such cases they will take due direction from the senior manager concerned for each individual project. The line manager is responsible for setting mutually agreed objectives, undertaking regular reviews and a formal annual performance appraisal.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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