JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Property Services manager

Work Dynamics

What this job involves:

Transforming to the Workspace Team of the future

• Planned, predictive and corrective works of building systems
• Power down planning, execution
• Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
• Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
• Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
• Incident management support including 24/7 on call for incident management in corporate real estate buildings
• Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
• Governance of as built drawings and OEM information
• Production and management of MOPS/SOPS/EOPS
• Management of lifecycle asset management and UPS component replacement
• Support for engineering standardization tasks across Asia Pacific
• Lead in-city technical training delivery
• Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
• Identify energy saving initiatives and work through to implementation and validation.
• Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Client/Stakeholder Management (in support of the Workspace Technical Lead)

• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Actively recover feedback from the end user

Leadership / Staff Management

• Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Proactively manage the team to deliver Delight
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

• Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
• Implementation of SOP/EOP and training programme for staff
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Co-ordinate with Building Managers & the Business Units on Project issues
• Implement the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
• Contribute to the Monthly Management Report
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
• Ensure service deliverables meet SLAs and KPIs
• When necessary raise risks to Workspace Experience Site Lead for further investigation
• Conduct data analysis report when necessary
• Escalate reoccurring problem and possible solutions to Engineering and Workspace team
• Follow the SOP/EOP and training programme for staff
• Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
• Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Ensure all works are compliance with statutory regulations on fire, health and safety standards
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Sound like you? To apply you to be:

Ideal Experience

• Excellent verbal and written communication skills
• Fluent in English (verbal) and Cantonese
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Ability to effectively communicate and interact with all levels of people
• Holder of Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 8 to 10 years’ experience in related discipline
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
• Knowledge of Occupational Safety requirements
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
• Thorough understanding of building services design and engineering management
• Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
• High energy, flourishes in fast pace, dynamic environments
• Customer centricity
• Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.