JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Technologies (JLLT) helps organizations transform the way they acquire, manage, operate, and experience space.

Schedule: Remote, Monday-Friday, 8:00 AM to 5:00 PM

Reports to: Manager, Client Services

Travel requirements: 50% until spring of 2025 then dialed down to 25%

Scope of work: ~15 million sq ft

The Facilities Manager interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided. This position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service. The successful candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and develop and effectively manage customer relationships.

What your day-to-day will look like:

• Responsibilities include liaising with contractors, coordinating maintenance and operations, supporting the effective delivery of contracted services, and occupancy services and administration.

• Single point of contact for daily FM services.

• This includes management of a single site or multiple sites as appointed by Customer.

• This will include daily coordination of the delivery of services to manage the maintenance and repair of applicable Customer facilities.

• Matrix-manage the technical, administrative and delivery staff of Customer sites with overall responsibility for the performance of all resources deployed within FM scope for assigned facilities.

• Collaboration with provider management on opportunities to define scope and coordinate supplier walk-throughs.

• Manage all assigned facilities to monitor SLAs to identify any potential challenges or necessary corrective actions, applying best practices.

• Manage the corrective/reactive work orders as necessary, which will include monitoring work orders to completion as well as communications to Customer landlords, managed contracts, contractors, and applicable site contracts.

• Develop Customer relationships with key representatives in supporting Customer’s facility management goals and objectives. FM plays an important role with dual responsibilities for communication and any required SLA reporting.

• Work closely with Customer to track hours and obtain approval as applicable for NTE work, to include oversite of Customer invoices to ensure NTE hours are managed and approved as necessary.

• Conduct quarterly account review.

• Seek to continuously improve processes, systems and overall customer satisfaction

• Assist with budgetary requests, analysis and reporting

• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations

• Assist with the coordination and scheduling of maintenance activities

• Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination of work within client environment with minimal disruption.

• Assist with receiving and dispatching of work requests to technical staff, vendors or other services providers

• Effectively works with contractors to ensure timely service and quality of work standards are being met for each client within the market (includes re-occurring and enhancement work)

• Collaborates with contractor network to obtain bids for all landscape services for new and existing customers within the region.

• Compiles and analyzes estimate to ensure accuracy and cost effectiveness for all bids

• Creates and establishes extra revenue goals for respective network to ensure budget goals are met by reviewing inspection reports and/ or post service photos to identify recommendation.

• Work with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to communicate customer requirements and to resolve any challenges, issues, or new opportunities

• Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any IT or other projects

• Accurately completes all pertinent paperwork to ensure site(s) are properly added or removed

• Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies

• Coordinate facility management and small project tasks as directed

• Works with client to oversee the delivery of maintenance and repair services

• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring increasing customer satisfaction

• Provide support for meetings and conferencing

• Import JLL best practices in the interest of exceeding client goals and expectations

Required Skills and Experience:

• High School Diploma or equivalent

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

• Minimum of 5 years of facilities management experience required either in the corporate environment, third party service provider or as a consultant, retail experience is a plus

• Relevant training in MHE, Controls Systems, PIT as well as general building operations

• Knowledge of customer service principles and practices

• Good organizational and interpersonal skills with a strong customer focus

• Must have solid knowledge of building/ mechanical, electrical systems (MEP)

• Strong financial management and budgeting skills

• Proficient in MS Office, and possess strong written, verbal and people skills

• Demonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communications skills

• Experience required using CMMS systems and reporting

• Able to work independently with minimal supervision

• Prioritize and manage the completion of projects in an efficient and timely manner

• Ability to quickly learn how to use any Company required software may be required

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

Estimated total compensation for this position:

63,800.00 – 95,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Atlanta, GA, Dallas, TX, Durham, NC, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.