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Job Description

Workplace Experience Associate

P&G Account – Brussels, Belgium

Position Summary

JLL is seeking a well-organized Workplace Experience Associate, to join our Worplace Experience Team on our global client account in Brussels, Belgium. You will be part of a very dynamic facility management team and you will focus on effectively delivering & improving the soft services onsite, managing the entire hospitality program onsite and in charge of cleaning, dining services, special events, meeting services and the associated financial aspects.

This is a great opportunity for a team player willing to grow in an international Team, and to be part of an ambitious organizational transformation.

Essential Functions

• Manage the strategy, integration, resourcing and performance of the Hospitality Services teams (Meeting Services, Dining, Events, Cleaning). Ensure the highest levels of service are provided to P&G employees in line with the hospitality budget and corporate standards
• Manage a seamless interface of Hospitality to deliver a superior experience to End Users and Visitors.
• Manage projects and initiatives that pertain to improving Soft Services functions and Annual Workplace survey scores.
• Develop an understanding of the P&G business and sound working relationships with key representatives of the client.
• Operational and financial management of the vendors in the area of responsibility, including procurement and forecasting.
• Coordination of Soft services work orders: pick up and distribution in the team, tracking and closure of work orders and support the team performance. Ensure SLA goals are met
• Assist the WEL in the delivery of all facility management services to the building occupants.
• Treat daily customer requests; Daily Site Tours for proactive identifications & fixing of issues
• Other duties as assigned

Additional duties and responsibilities:

• Liaise with the relevant COE’s to develop and maintain the Operational Procedures to deliver Dining, Cleaning and Soft Services in scope and to serve as guide for managed JLL Staff and Contractors.
• Work with Client and Manager to develop and implement new processes that improve service & customer satisfaction and /or reduce cost.
• Provide a responsive and pro-active service via seamless interface with all involved parties.
• Daily interface with partners to set priorities and ensure jobs are completed
• Conduct monthly Vendor Management meetings (scorecard sessions) with the involvement of contract manager (Sourcing) to monitor supplier performance
• Ensure that contracts at the site are delivering the required service at the correct cost.
• Ensure and complete periodic reporting to meet client expectations and internal requirements, and management reports as required.
• Health and Safety Management. Ensure that the services and actions meet all legal and Client required H&S regulations and nurture a HSE mindset within the organization Ensure that all staff are working in compliance with H&S regulations Conduct monthly dining Health & Safety checks Ensure all Special Events, decorations and temporary setups are following the HS&E guidelines and regulations
• Ensure that the services meet all financial/ savings targets Develop initiatives and strategies leading to cost savings and service improvements. Provide accurate Budget forecasting as per the Financial Calendar Ensure End to End process delivery of all procurement activities (offer, PO, invoicing, payment) for your services

NOTE:

All details are provided for guidance only and do not necessarily limit the responsibilities and accountabilities of the role.

Supervisory Responsibilities

The position has 2 subordinates.

Working Environment

The role is located at P&G office in Brussels, working in the Workplace Experience Team. Daily interaction required with the entire facility management organization, client, onsite partners and vendors.

Is this you?

• Minimum of 5 years’ experience in a Facility Management environment and as well experience in working in a multi-cultural environments
• Good knowledge of Dutch, English, French
• Client relationship management skills in a multi-cultural environment
• Expertise in the delivery of high-quality facility services
• Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways
• Results-oriented.
• Demonstrated ability to manage multiple and complex operational matters on a daily basis
• Capacity to deal with ambiguity and seek guidance from Line Manager when necessary
• Ability to work under pressure and within deadlines
• Ability to self-manage, balancing multiple priorities and customers.
• Understanding of SAP accounting system and budgeting process
• Self starter and pro-active

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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