JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Summary of Roles and Responsibilities -

• Maintain excellent client relationships and ensure high client, customer, and user satisfaction with services provided, measured through monthly SLAs, quarterly KPIs and satisfaction surveys.
• Drive superior performance through excellent people management. Drive high employee engagement through career development, training and coaching, while appropriately managing all performance or employee issues. Fully support and promote diverse and inclusive teams.
• Create and deliver onsite operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed.
• Must lead by example and set “safety first” work environment and culture
• Ensure understanding of scope, service level, and other contract requirements across the sites
• Achieve contractual requirements and overall account annual goals including but not limited to work order management metrics and all contractual KPI goals.
• Ensure accuracy of operational data reported and comprehensive SOP documentation storage in CMMS or other systems for purpose of delivering accurate KPI results.
• Engage with team members to drive savings initiatives and ensure baseline adjustment and savings trackers are updated with all proper documentation.
• Ensure effective integration of FM Operations across all sites to ensure seamless and consistent delivery to the client and drive a one-team mentality. Support operational audits and compliance programs to ensure execution and accurate results in collaboration with the Director of Engineering.
• Support portfolio growth opportunities by performing site visits, data gathering, analysis and developing business models as needed.
• Lead and/or support transition activities to incorporate new entities and sites.
• Responsible for timely and effective communication to client and account leadership; proactively escalate issues with recommended solutions.
• Other duties as assigned

Desired Skills/Qualifications -

• 8+ years Facility Management experience with a variety of facilities; multiple site experience required

• Proven ability to develop trusting relationships with various client levels
• Proven leader with experience managing large teams and delivering exceptional results. Strong people management skills are required, with a history of high employee engagement and ability to coach/develop talent
• Ability to drive execution of operational and project budgets and implement savings initiatives across the region
• Strong technical skills and experience, related to all building infrastructure equipment
• Superior organizational and communication skills; must effectively connect with the client and the JLL team which are geographically dispersed
• Bachelor’s degree desired. Facility Management or related degree preferred.
• Estimated travel 50-60% within the state of Tennessee; this is a hybrid position and includes a combination of working remote and onsite at client sites

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.