At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.

Bilingual Receptionist / Hostess

What this job involves: is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service.

Benefits to eligible employees, include:

• Direct Hiring by the company.

• Base Salary.

• Legal benefits: IMSS, vacations, vacation bonus, bonus.

• Life Insurance + death support

• Psychological, Medical, Nutritional, Legal, Financial and Veterinary Consulting (remotely)

• HANU: Digital wellness platform, where you can find +1250 training videos of disciplines. All content based on three pillars: body, mind and nutrition.

• Constant training: +15,000 courses

We are currently seeking a dynamic individual for the role of Bilingual Receptionist / Hostess to join our team:

• Location: Col. Juarez, Cuauhtemoc, CDMX

• Work schedule: Monday to Friday form 8 am to 6 pm

• Work model: on site

What is your day to day?

• Greet associates, visitors or other service partners when they enter the space or in passing. Provide visitor management support when necessary, warm welcome, greeting, familiarizing guests with the site and amenities; escorting when necessary
• Support Client HR with new hire onboarding; conduct bi-weekly site tours and participate in Welcome Week and orientation
• Be attuned with associates, build meaningful relationships, and develop trusted advisor status with associates
• Receives and responds to all requests (verbal, email) or issues quickly, including a personal follow-up to ensure questions/requests are answered.
• Provide intuitive workplace delivery, anticipating associates needs
• Assist Community Ambassador in any related duties throughout the day
• Manages front desk, day users and visitor check-in and check-out process
• Assist with HR Team and Building Administration in parking pass distribution and record retention
• Resolves problems associated with all building services including janitorial, mailroom handling incoming and outgoing mail, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
• Conducts daily site walks to assess site and floor conditions
• Liaises and works collaboratively with associates and OP, FM, Engineering, Project Mgmt, etc. and vendors to support the functionality of the workspace – One Team
• Supports data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives

• Assist with logistics for the common area pantry services, to include ensuring timely delivery, upkeep of inventory, assisting with check-in of catering services
• Manages receptionist services, kitchen and office supplies, reorder stock as needed
• Identifies and report any issues affecting the space or workplace experience experience
• Provides support for booking conference rooms, triaging associate requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, room set up and signage

• Conducts daily conference room inspections at least 20 minutes prior to the start of the meeting to ensure client readiness and to proactively address issues regarding equipment functionality, furniture set up and state of repair
• Create opportunities to touch base with the event point of contact to proactively address any concerns prior to the event start time
• Assists with meeting room, space and Audio-Visual equipment setup

• Maintains inventory of products needed for events, office supplies, etc. in a manner consistent with sustainability measures taken by both JLL and client and adhering to a ‘less is more’ practice to avoid clutter and unnecessary spends

• Issues temporary badges and provide information about the building and area

Desired experience and technical skills

• 3 years prior experience in hospitality, tourism, events operations property management, or related professions.
• Hospitality mindset focused
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Meticulous with strong organizational and time management skills
• Attention to detail
• Strong interpersonal skills and highly collaborative
• Conduct and actively participate in video conferencing meetings effective
• Proficiency with Microsoft Office and Google Suite
• Fluent in English and Spanish.