Experience Ambassador
JLL
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Title
Experience Ambassador
Business Unit /
Account
Workplace Experience / Facilities Management – Corporate Solutions
Reporting to
Workplace Manager
At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. The role is Client facing, candidates must exhibit exceptional customer service and communication skills from the C-Suite down.
Overall Role
Duties & responsibilities
The Experience Ambassador is responsible for delivering client experience every day through face to face engagement, proactive communication and exceptional customer service.
Ambassadors aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests.
The Experience Ambassador will be part of the Facilities Management team and is the go-to-person for all workplace operations / facilities matters. The role of the Ambassador will increase the level of partnership between JLL and our vendors.
This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
What this job involves –
Site Management
Manage all customer inquiries and issues tactfully and confidently
Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
Ensure office equipment is in good working condition. Otherwise, rectify immediately
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations
Consolidate all customer issues and generate monthly report
Customer Service & Communications
Start the day with greeting customers, using customer name
Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritise first
Administrative Duties
Perform / stock pantry and supplies as needed
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace / Facility Manager.
Candidate Qualifications
Experience
Bachelor’s degree or equivalent
4– 5 years prior experience in hospitality, tourism, events operations property management, or related profession
Skills
Confident, friendly & engaging
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
Location:
On-site –Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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