Job description

Regional Facilities Manager (Onsite)

Role Purpose

The Regional Facilities Manager for the New York Mid-Hudson Valley is a pivotal leadership position responsible for overseeing operations, driving performance, and maintaining excellence across a diverse portfolio. This dynamic role extends beyond traditional Integrated Facility Management (IFM) services, focusing on creating transformative experiences in client spaces.

As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between JLL and the client’s Global Real Estate team. The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities.

Key Responsibilities

Operational Excellence

• Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards

• Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team

• Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions

• Implement robust complaint management systems for service provider-managed functions

• Ensure strict adherence to OH&S, environmental, and risk management policies and procedures

• Take ownership of assigned portfolio and proactively present opportunities for improvement
  

Client Relationship Management

• Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations

• Drive annual planning to deliver exceptional results that surpass client expectations

• Establish best-in-class service delivery standards that can be leveraged for JLL business expansion

• Identify and articulate growth opportunities, ensuring successful implementation across the platform

Financial Stewardship

• Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets

• Collaborate with the Finance team on annual property budget processes

• Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives

• Prepare and present business cases for client consideration and approval within designated areas of responsibility

Innovation and Growth

• Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry

• Serve as an internal benchmark for service delivery excellence, supporting JLL's business efforts

• As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client
  

People Management and Development

• Lead and mentor direct reports, fostering motivation, engagement, and personal development

• Advance JLL's diversity and inclusion priorities through strategic talent management

• Develop and execute comprehensive staff succession and growth plans

• Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions

Qualifications and Skills

• Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in high-touch, service environments

• Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices

• Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals

• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards

• Exceptional relationship management skills at all levels within both JLL and client organizations

• Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential

• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure

• Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach

• Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions

• Demonstrated ability to handle high-pressure situations and manage crises effectively

• Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders

• Proficiency in relevant computer applications and digital tools

• For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years

This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management across the Mid-Hudson Valley region. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market.

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