Assistant Facility Manager
JLL
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Assistant Facility Manager
REMOTE
M-F 8A-5P CST (Must be available nights weekends and holidays for emergencies and client escalations, especially during snow season)
$52700-58600
As part of the Integrated Facility Management team, the Assistant Facility Manager will work to provide a high level of administrative support and act as a liaison for client portfolios by ensuring a smooth on-boarding of accounts and also interacting regularly with the account team and leadership team to ensure seamless and timely service delivery to client operations. Additionally, this individual will have the responsibility of ensuring applicable business information is stored and information systems maintained and updated on a regular basis to help support account team as needed.
Essential Functions:
As part of the Integrated Facility Management team, the Assistant Facility Manager will work to provide a high level of administrative support and act as a liaison for client portfolios by ensuring a smooth on-boarding of accounts and also interacting regularly with the account team and leadership team to ensure seamless and timely service delivery to client operations. Additionally, this individual will have the responsibility of ensuring applicable business information is stored and information systems maintained and updated on a regular basis to help support account team as needed.
Support Account Team/Firm in establishing the appropriate platform to meet service requirements and expectations and drive momentum in receiving new Client business; tools, processes, procedures, reporting, etc.
Support compliance objectives in respect to portfolio wide, local, state and federal laws, and governing regulations and compliance requirements that pertain to the operating of facilities on behalf of the client as owner, i.e. asbestos training, background checks
Promote high level of satisfaction among client by promptly responding to their service needs
Analysis of service requests. Ensure timely and efficient completion, identification and action on duplicate service requests. Follow-up with service provider as needed to ensure improvement and resolution
Coordination and scheduling of service activities at the Postal Service sites
Acts as an interface with client. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery
Provide direction/information to vendors, Account team and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.
Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics supporting
Support development and adherence to communication protocols in accordance with account and client standards
Effectively manage critical issues – zero-target for controllable incidents and/or missed services caused by vendors
Hands-on management of all service deliverables both internal to JLL and by sub-contractors
Hands-on management of Work Order System and Work Order Management
Initiate service requests as needed to support Client requests/needs
Monitor WO's dispatched to suppliers to ensure compliance with SLA's and WO Management
Timely and accurate review and approval of all vendor invoices, follow up and close-out of invoices where discrepancies are identified
Other duties as assigned
Required Knowledge, Skills And Abilities:
- Strong proficiency with Microsoft Office Suite including, Outlook, Word, Power Point & Excel, SharePoint.
- Experience with the Corrigo work order system is a plus
- Ability to learn new software and maneuver nimbly with a desire to learn and understand the “in’s and out’s” of the software
- Attention to detail
- Strong organizational and analytical skills; problem solving ability
- Self-starter and team player
- Proven record of excellent internal and external customer service
- Communicate professionally in a clear and concise manner (verbal and written)
- Demonstrate highest professional standards of behavior and follow the JLL Code of Ethics policy.
- Ability to handle multiple priorities and re-prioritize quickly using sound judgment
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Estimated total compensation for this position:
52,700.00 – 58,600.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
Remote –St. Louis, MOIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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Accepting applications on an ongoing basis until candidate identified.