JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

• Manage all aspects of the Engineering Services and Facilities systems for the Mid-South region (NC, SC, TN) of properties, primarily Engineering Services, Facilities Management, Asset Management, Operations, Vendor performance, Safety, Reporting, and Customer Satisfaction, for a large global JLL client headquartered in Charlotte, NC
• Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
• Ensure effective integration of Engineering and IFM Operations to ensure seamless delivery to the client and drive a one-team mentality
• Facilitate integration with other account service lines including Project Management, Market Planning, Occupancy Planning, Transactions, and COE platforms, ensuring a cohesive OneJLL service delivery
• Drive superior performance through excellent people management
• Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
• Drive Energy savings and accurate energy data through PEERs, leveraging site teams
• Comprehensive knowledge of Safe Work practices especially regarding energized work, working at heights and confined spaces

Essential Functions:

• Provide outstanding, proactive client support
• Implement a quality assurance program as part of each engagement to ensure client satisfaction
• Act as a single point of contact with full accountability for all Carolinas Engineering and Facility Management account issues, as well as a platform to escalate geography-specific issues
• Collaborate with Regional management team and COE in developing a sustainable strategic vision and management plan for this area of the practice and participate in the broader practice management activities

Required Knowledge, Skills and Abilities

• Ability to communicate complex ideas in a concise and summarized manner without personal bias
• A working knowledge of leasing, facilities, operations, engineering, construction and technology (infrastructure)
• Outstanding interpersonal and relationship building skills
• A proven and demonstrable track record in sales
• Understanding of and experience in implementing quality assurance and continuous improvement programs
• Excellent analytical skills – both financial and planning
• Experienced in a wide variety of real estate projects
• Public speaking acumen and the ability to engage large groups
• Experienced in managing multiple projects simultaneously and remotely
• Strong client trust and confidence
• Ability to lead diverse teams and identify and develop top talent
• Strong ability to interpret and communicate business intelligence/data analytics
• Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)

Supervisory Responsibilities:

• Supervise assigned Engineering and Facilities Management staff
• Coach and guide the team towards a proactive, value-add advisory partnership with the client
• Review and approve all Engineering and Facilities Management related recommendations

Working Environment:

• The team is embedded with the Client at the Clients facility in Charlotte, NC
• The role is full time on-site, primarily in Charlotte, and including periodic travel to regional markets and client sites, all located within NC, SC, and TN

Minimum Required Education:

• Bachelor’s Degree from an accredited institution in Accounting, Business, Architecture, Real Estate, Engineering or Construction Management required
• MBA preferred

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.