Senior Analyst, Account Management Services - Portfolio Operations Services
JLL
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role:
The objective of this role is to gather compliance & performance-related data for reporting to the Client and ensure the compliance reporting is up-to-date and accurate. The role includes support in the execution of business strategy, implementation of Account plan and coordination of various projects.
Responsibilities:
- Assist in the production of Quarterly Business Review (QBR) presentations, including compiling updates on service lines
- Attend Quality Representatives Meetings, circulate Quality Management System news and updates, and provide guidance and support on quality and compliance requirements
- Act as a liaison point with Quality Representatives and report on Quality Management System activities to the EMEA Quality and Compliance team.
- Interact with both JLL and client stakeholders to ensure seamless operations and service delivery within the account governance framework
- Understand contractual Key Performance Indicators (KPIs) and prepare operational KPI scorecards and reports, ensuring compliance with contractual requirements
- Gather data for complex reports on saves generated from all service lines against the agreed budget
- Generate Key Controls Overview reports to demonstrate supplier compliance with relevant requirements
- Assist in the development, maintenance and availability of Operations Playbooks
- Maintain 100% compliance with account processes and governance.
- Regularly update the account contact list and org charts
- Adhere to agreed-upon work processes and documented practices
Requirements:
- Bachelor’s or Master’s degree, preferable in Finance / Economics / Management / Real Estate. 1+ years of relevant business environment experience
- Strong knowledge of MS Office (Outlook, Teams, Word, Excel - advanced formulas and PivotTable, Power Point)
- Fluent spoken and written Business English (enabling conference calls active attendance)
- French language skills are nice to have
- Ability to see through data and translate it into understandable outputs (e-mails, PowerPoint presentations, Word documents, Excel spreadsheets)
- Curious, open – minded and willing to develop and challenge status quo
What we offer:
- Contract of employment
- Benefits package (private healthcare, cafeteria system, life insurance)
- Long-term career growth opportunities
- Training and development programs to enhance your skills
Location:
Remote –Warsaw, POLIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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