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Front Office Executive

Work Dynamics

What this job involves

Job Aim

Front office executive, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the working hours. He/ She also will be accountable for proper usage and functionality of the technologies implement at site

Front Office Operations

• To provide management advice for Front Office management for escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow escalation process
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Competencies

▪ Excellent communication skills.

▪ Strong customer service drive.

▪ Outstanding problem solving skills.

▪ Able to work flexible hours.

▪ Quick learner and ability to motivate self.

▪ Proven working experience as a guest relation Executive.

▪ Confidently able to present to clients.

▪ Hands-on experience in using visitor management software and MS office.

▪ Strong team player within a customer service team environment.

Responsibilities

Key Operations delivery

▪ Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.

▪ Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.

▪ Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.

▪ Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.

▪ Ensure Accenture specific processes/manuals is followed

▪ Visitor admission is properly authorized

▪ Maintained visitor log book and book taxis if required

▪ Assisting with special needs for visitors with disabilities.

Workplace Operating Playbook

▪ Ensuring basic cleanliness of lobby, lifts and public area.

▪ Ensure the laptop details are scanned and check for Govt. ID・s.

▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.

▪ Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival

▪ Client safety and security protocols are followed

▪ Daily reconciliation & shredding of daily badges.

▪ Participate in Emergency Evacuation procedures including crisis management and business continuity.

Performance objectives

Handling the tasks pertaining to soft services as per operation need

Sounds like you? To Apply you have to :

Key skills

• Resource should have knowledge of facility office management.

• Customer satisfaction.

Employee specification

• Graduation and above

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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