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The Product Analyst for Adaptivework will be responsible for collaborating with the Workplace Design and Construction (WD&C) service line and IDX to turn information into value, identify the desired end state and the anticipated business value / impact of the project. This function is accountable for ensuring business requirements are conveyed to technical resources and solutions are built according to documented business specifications.

In addition to focusing on Adaptivework product development and analysis, this unique role combines strategic leadership with hands-on management of team members in our Costa Rica office.

Key Responsibilities:

Product Analyst, Adaptivework

• Strategically partner with Adaptivework stakeholders in WD&C to make informed decisions about approach and share best practices and improvement opportunities relative to technology systems.
• Demonstrate current knowledge of Real Estate industry and technology solutions with ability to actively apply this to initiatives.
• Facilitate and conduct client interviews and workshops on business process as it relates to technology solutions implementation.
• Lead the discovery and analysis of client needs, as well as internal reviews of development prior to Build Reviews and UAT to ensure alignment with Client processes.
• Manage Adaptivework configuration with guidance from the Senior Adaptivework Product Owner.
• Work closely with Global regions and stakeholders to develop roadmaps for feature development, as well as process improvement efforts needed within region.
• Author client requirement documentation, such as Design Documents, Training Manuals and other technical documents.
• Manage/collaborate with global team in meeting timelines and understanding of requirements.
• Assist in customer training and delivery of user documentation on implemented solution.
• Ability to handle multiple tasks, with strong attention to detail and organizational

Regional Lead:

• Manage and develop local teams, fostering a positive and productive work environment.
• Keep up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Serve in a strategic manner as a subject matter expert promoting a data driven culture across the organization, communicating business value and benefit, and implementing good data practices across the organization.
• Build and maintain relationships with key stakeholders, including clients and partners.

This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of qualifications, skills, duties, or responsibilities associated with the role.

Required Qualifications:

• Bachelor's degree in a relevant field, such as business, technology, data analytics, or liberal arts
• 5+ years of experience as a business analyst, with a strong focus on user experience research and analysis
• Candidates must have experience working in large global organizations with geographically dispersed teams and complex technical environments.
• Demonstrated expertise in workplace design & construction practices, regulations, and technologies
• Proficient in user research methodologies, including interviews, surveys, usability testing, and ethnographic observation
• Excellent analytical, problem-solving, and critical thinking skills
• Strong communication and stakeholder management skills, with the ability to translate technical concepts into business terms
• 3-5 year of experience leading team members and customer service operations.
• Strong leadership and team management skills, excellent communication and interpersonal skills.

Preferred Qualifications:

• Master's degree or certification in user experience design or a related field a plus
• Familiarity with emerging technologies and their potential impact on service line related business operations or user experiences.
• Understanding of change management principles and their implementation in user-centric service line initiatives.
• Proficiency in data visualization, user research, and the use of business intelligence tools for service line applications.

Location:

On-site –Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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