The IFM & Engineering Director to oversee the North American portfolio, managing a team that delivers facilities maintenance and soft services, while also overseeing all engineering, critical systems, and business operations within the contracted scope of work. Key accountabilities include leading and developing a very large and geographically dispersed team, managing client relationships, developing and leading strategic imperatives, and advancing technology and innovation programs.

This role is part of the account leadership team and requires excellent communication abilities and will support account initiatives that drive and deliver efficiencies and process improvements. Excellence in service delivery will be achieved by leading, monitoring, and directing all portfolio activity, with a focus on building operations, service contracts, and financial and team management.

This job requires you to travel 20-30% throughout the US.

Here is some of what your day will look like:

Service Delivery

• Manage the delivery of all Facilities and Engineering Services to the portfolio per all agreed policies, procedures, and contract scope. This includes interfacing with Call Center, CMMS, Facility Management, Supply Chain Management, Engineering, Energy & Sustainability, Project Development Services (PDS), Integrated Portfolio Services (IPS), and Technology and Finance teams on special projects including enhancement opportunities and process improvements.
• Manage regional team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.
• Manage vendor performance ensuring services are delivered per the contract and to agreed standards.
• Drive initiatives such as savings programs, benchmarking, best practices, and continuous improvement, as well as thought leadership engagements.
• Ensure all account-level KPI/SLA targets are achieved.
• Maintain adherence to all account governance processes, and partner with the Account Director and client on account governance evolution.
• Leverages the JLL IFM/Engineering platforms and COEs, as well as the FS Vertical through regional IFM networks, JLL’s innovation and best practice sharing program (Idea Stream) to provide improved IFM/Engineering services aligned with the account plan, goals, and objectives.
• Advocates diversity and inclusion in the workplace.
• Complies with client-specific and JLL accounting/contracting practices, policies, and procedures, including but not limited to ethics and business practice.

Client Relationships

• Provides superior, high-touch client support and relationship management as evidenced by favorable KPI scores and client surveys, client contract compliance, JLL EHS program compliance, and team safety performance.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Possess an acute sense of timely delivery and communications (especially on escalations), speed to deliver, deadline, and timeline orientation to achieve successful and breakthrough outcomes.

Financial Management

• Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance
• Manage account invoice approval, purchasing card, and expense processes per established processes and procedures.
• Review and approve service partner contracts, support account sourcing initiatives, and manage third-party contractual spending.
• Complies with client-specific and JLL accounting/contracting practices, policies, and procedures.

Leadership/Team Management

• Lead, manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team of management-level staff in the delivery of service excellence.
• Provide excellent onboarding, training, and team building.
• Actively support an environment of teamwork, cooperation, performance excellence, and personal success. Drives the ONE team mentality.
• Participate in performance management and personal development planning for members of the team, including career development plans, mentorships, and succession planning.
• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics, and Excellence.

Here is who we are looking for:

• 10+ years of engineering and facilities experience in corporate, third-party service provider or consulting AND a bachelor's degree or higher

OR

• 14+ years of engineering and facilities experience in corporate, third-party service provider or consulting

AND

• Proven record of success managing 8M+ SF portfolio that includes, corporate headquarters and multiple sites with large square footage (1m+ sq. ft.)
• Extensive mechanical, electrical, plumbing, and fire suppression system knowledge of commercial/critical facilities required
• Experience managing corporate and employee services, vendors, and capital projects.
• Demonstrates a sound understanding of risk management and the running of schedules, budgets, contracts, invoices, and processes.
• Evidence of strong interpersonal skills to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client, and external contacts.
• Demonstrable capability to deal with ambiguity and solve complex problems effectively; knows when to escalate
• Strategic thinker with strong implementation and change management understanding.
• Understanding of commercial leases, contract documents, and routine accounting methods.
• Proficient in MS Office and CMMS systems.
• Superior financial skills and budgeting/forecasting experience

Pay $168,500+ depending on experience and geographic location. This role also offers a 25% targeted bonus of the annual salary.