JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Site Lead - School

Work Dynamics - Integrated Facilities Management

Principal Accountabilities

• Play a leadership role in overseeing delivery of facilities management services

• Single point of contact on site - responsible for ensuring that contractual obligations, including taking accountability for all on-site FMM matters, are met

• Leading role on people development and site team management

• Responsible for budget control and site finance tracking

• Accountable for site maintenance, small and capital projects

Duties & Responsibilities

Client Management

• Liaise regularly with the Client's nominated representative on various operational issues and JLL programs (e.g. JLL EHS Week, ISO Audits, etc)

• Manage communication channels between the Client and JLL team

• Accountable for delivery of SLA and KPIs and reporting on-time.

• Prepare regular reports to the Client and ensure Client is updated on key matters

• Lead quarterly business review (QBR) and annual review with the Client nominated representative

• Responsible for the attendance at all client meetings and daily record submission to client

• Adhere to College's Safeguarding and all policies stated in the agreement

Service Delivery

• Work closely with the Account Management team to manage facilities management services to the campus

• Monitor critical path activities, ensure timely escalation, and drive quality & consistency within the campus

• Administer client's FM vendor contacts such as evaluating scope of work/ proposed pricing for contract renewals

• Accountable for the overall implementation and review of Environmental Health and Safety (EHS) standards

• Involve in JLL strategic planning and execution of related client business plan to include key objectives, client satisfaction results, summary of value-add activities, and potential growth/expansion opportunities

• Submission of client site risk tracking monthly

• Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to achieve contractual KPI and SLA target

• Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to actively identify and manage sustainability

• Ensure overall customer service satisfaction

People Management

• Responsible for the management of the onsite team e.g. recruitment, performance, assessment, etc

• Actively manage the professional development of all direct reports

• Prepare and implement a Succession Plan for the account

• Ensure the campus is adequately staffed

• Responsible for planning and oversee the site staff training program

Finance Management

• Responsible for budget control and site finance tracking of fixed and adhoc vendor expenditure

Person Specification

• Degree in Building/Mechanical/Electrical Engineering or any other related discipline

• Practical experience in facilities management, vendor management, client reporting and finance management

• Ability to adapt and perform under pressure, strong leadership, people, and communication skills

• Possess strong interpersonal skills with the ability to build rapport quickly

• Good communication skills with excellent command in spoken and written English

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.