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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Executive Front of House Host

Hospitality / Customer Service Experience is essential

Main duties

• Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities
• Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
• Flexibility in working hours, including travelling between locations, evening working with some overnight stays
• Be adaptable to a changeable environment and able to operate on a flexible rota system
• Ability to host high profile customers with discretion and 5 star excellence
• Manage all logistics in support of Customer Visits
• Fully understand and comply with client strategy, policies and procedures
• Provide a VIP Concierge Service, including “Meet and Greet”
• Develop effective professional working relationships with client personnel at all levels of the Organisation.
• Develop effective professional relationships with home and international customers
• Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
• Support Emergency Procedures as necessary
• Undertake mandatory training courses relevant to the role
• Work closely with the in house catering team to adapt seasonal menus

Key skills

• Extensive hospitality / customer service experience is essential
• Customer focused – always putting the Customer at the forefront of everything you do.
• Ability to remain calm and composed under pressure
• Ability to communicate effectively with Customers and personnel at all levels of the Organisation
• Cultural Awareness
• Organisational and Time Management Skills
• Ability to Problem Solve and escalate when necessary
• Customer orientated approach with a high attention to detail
• Knowledge and operational experience of Microsoft Office software
• Desire to continually improve and self develop

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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