JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Workplace Management

• Day-to-day management of all operational aspects of workplace environments
• Ensure JLL and vendors follow policies, operational rules, and procedures. Expand and clarify existing procedures and implement new procedures in order to create a consistent and high level of service
• Develop standard operating procedures (SOPs) and ensure SOP compliance by JLL and vendors
• Inspect all facilities to ensure compliance with applicable building, health, safety, and fire codes and regulations
• Maintain a high level of client satisfaction by providing a seamless interface with the client’s real estate and office operations teams
• Lead the Facilities team in the implementation of short and long-term projects for the client
• Proactively develop and manage relationships with employees and office coordinators to ensure service delivery expectations are exceeded
• Detailed, regular inspections of all buildings to discover issues and confirm vendor performance
• Manage the CMMS and assign tickets to ensure all issues are completed within the defined Service Level Agreements (SLAs)
• Be proactive in finding opportunities for improvement and follow through on a plan to complete projects
• Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity

Vendor and Supplier Management

• Manage all facilities related contracts
• Support and collaborate with JLL sourcing team on future sourcing opportunities to define scope, coordinate supplier walk-through, and manage supplier performance
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
• When applicable, manage the negotiations of new contracts and support the maintenance of existing contracts
• Source local services and goods needed to perform day to day operations through 3rd party suppliers. Support sourcing to implement a contract, obtain necessary vendor set up forms and support the reviewing certificate of insurance for compliance

Financial

• Oversee the development and management of annual operating budgets for each building in assigned territory
• Ensure all work completed stays within the prescribed budget for each facility
• Identify, track and implement costs saving ideas on a monthly basis
• Oversee the development and management of the capital and expense budgets
• Develop monthly/quarterly variance reporting on all operating budgets for each property within the agreed period
• Create and submit an annual capital plan for each building, interfacing closely with the client representative

Account Performance

• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
• Complete all client reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement
• Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
• Ensure compliance with JLL’s minimum audit standards

Skills & Competences:

• Excellent interpersonal, communication, organizational and management skills
• Ability to quickly provide executive summaries of problems and solutions to JLL and client management
• Ability to multitask and work without direct supervision
• Pays attention to details. Makes a conscious effort look beyond effects to discover and understand root causes
• Excellent verbal and written communication skills
• Ability to lead meetings and presentations
• Capacity to deal with ambiguity and solve complex problems effectively
• Strong documentation skills
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills

Experience & Qualifications

• 5+ years of experience in facilities/property management or a related field
• Experience working within budget and time constraints
• Prior industry experience
• Understanding of commercial leases and contract documents
• Experience in a supervisory role and able to delegate tasks
• Professional efficiency with Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS)
• Knowledge of Occupational Safety requirements
• Experience developing and maintaining standard operating procedures
• Knowledge of real estate, telecommunications, furniture, accounting and building systems
• Highly experienced in vendor management
• Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.