JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Essential Duties and Responsibilities

• Contribute to, develop and implement the service delivery strategy for assigned portfolio.
• Work with SFM & Financial Manager to prepare budget documentation. Managing financial processes & performance.
• Oversee facility inspection/audit regime to proactively seek out and resolve faults before negatively impacting client end users.
• Managing the delivery and compliance of the planned maintenance schedule and soft service scope
• Leading direct reports to ensure superb level of service delivery. Coaching, training & mentoring direct reports as needed for their own development

• Act as primary contact for 3rd party vendors. Developing a strong working relationship with all vendors (focused on one team) managing their performance appropriately.

• Act as primary contact for service requests generated by the client’s staff. Delegating responsibility to direct reports where appropriate
• Proactively meet with client’s local end users & stakeholders on a scheduled basis. Communicating regularly with the client’s end users & stakeholders, providing necessary support and information on the status of all responsible areas.
• Contract for services as described within the operating budget, management plan and/or management services agreement.
• Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and Safety guidelines.
• Proactively involved in continuous development, ensuring that services are reviewed and refinements are made to enhance services across the assigned portfolio.

• Manage and evidence compliance to Contractual Key Performance Indicators (KPIs) and mitigate any associated fee at risk
• Identify and implement operational cost savings initiatives
• Responding to and actioning reasonable ADHOC client requests

Additional Duties and Responsibilities:

• Oversee the FM teams support of client events
• Supporting client project teams as required
• Assist with any client move-in/move-out process to minimize disruption to day-to-day business.
• Ensure sustainability awareness
• Develop strong working relationship with Landlords, Managing Agents and local vendors in each of the offices to allow seamless delivery
• Align with the UK team to ensure consistency in JLL’s service delivery
• Assure compliance with Best Practice documents. Assure compliance with Jones Lang LaSalle policies, procedures and standard practices.
• Know, understand and set an example relative to the policies within the Jones Lang LaSalle Personnel Handbook.
• Coordinate response to more complicated client service requests and assure follow-up.
• Embed a sustainability aware and focused culture
• Directly manage employees reporting to the assigned buildings. Carry out management responsibilities in accordance with the policies detailed within the Jones Lang LaSalle Personnel Handbook and applicable laws. Ensure training of staff to fulfil legal requirements, especially in the area of fire protection, technical safety and personal safety.
• Support the SFM in growing the account across Europe
• Coordinate emergency responses out of hours (as and when required)

Key Performance Measures:

• Compliance with service provision as detailed in the contract.
• Compliance with KPIs and SLAs
• Compliance with the Health and Safety responsibilities.
• High Customer Satisfaction rating as measured in regular surveys.
• Compliance with Best Practice documentation.
• Pursue continuous improvement.

Skills/Experience :

• Languages: Must be fluent in French and English.
• Excellent organisational skills required.
• Strong interpersonal skills with experience to guide multifunctional teams.
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Interest in continuous improvement and development of new technologies.
• At least 5 years experience working as a Facilities Manager.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.