JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves:

The Hard Services Manager (HSM) role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the client’s corporate facilities, including critical environments. The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.

Technical Leadership

• Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
• Resolve Hard services FM issues at sites under purview, escalating when needed
• Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
• Drive performance as measured by client’s Key Performance Indicators
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.
• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
• Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Support in the implementation of short and long-term projects for the client as requested.
• Import JLL best practices in the interest of exceeding client goals and expectations
• Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
• Business Continuity Planning. Report and align with client + drive mitigation.
• Review of as built against design for office area. Report and align with client + drive mitigation.
• Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.
• Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
• Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
• Ensuring that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
• Establishing and operating the information systems necessary for effective scheduling and recording of contract work.
• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
• Supporting the sites with failures and remediation of engineering items
• Developing, implementing and maintaining JLLs practices across all engineering disciplines to meet client and engineering services legislative requirements.
• Working with the Line Manager and Engineering Regional Operating Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
• Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
• Full understanding of Technical budget across region
• Over sight and support for All Operations – providing real support (on-site and remote) to all engineering operations managed by JLL
  • Assisting with issue resolutions
  • Supporting recruitment activities
  • Ensuing role out of consistent operations

Operational Excellence

• SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
• Response time to Service Requests within the Client’s severity requirements
• Measure preventative maintenance compliance on a monthly basis for Facility assets
• Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
• Compliance with local Health and Safety regulations
• Customer Satisfaction
• Pursue continuous improvement

Sound like you? To apply you need to be:

• Ability to work in collaborative Team environment
• Vendor/contract management
• Decision making / complex problem solving
• Excellent verbal & written communication
• High level of IT literacy
• Technical qualified professional engineer
• Multi discipline experience
• Strong communication skills
• Assertiveness
• Practical experience in Hard Services contract delivery
• Demonstrates a good working knowledge of buildings services installations including HVAC / Electrical and other technical systems
• Experience in maintaining engineering environments and providing hard services
• Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
• Experience of owning facilities contracts and supplier/ contractor management.
• Qualified in Electrical/Mechanical Engineering
• Quality Management knowledge and experience desirable
• Degree qualified in appropriate discipline (e.g. Mechanical / Electrical / Building systems Engineering) preferred
• Desirable – Authorising engineer for High Voltage, Confined space and Pressure Systems working
• CIBSE affiliation desirable

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.