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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The role is located at P&G office in Dijon, reporting to the WEL that is based in Paris. Daily interaction required with the entire Dijon clients, onsite partners and vendors.

JLL is seeking a well-organized Workplace Experience Coordinator, to join our Worplace Experience Team on our global client account in Dijon, France. You will be part of a dynamic team and you will focus on effectively delivering & improving the facility services onsite: soft services, hard services, finance, vendor management, hospitality and Health & Safety.

This is a great opportunity for a team player willing to grow in an international Team, and to be part of an ambitious organizational transformation.

Essential Functions

• Manage the end to end facility services onsite. Ensure the highest levels of service are provided to the clients employees in line with the hospitality budget and corporate standards.
• Manage a seamless interface of Hospitality to deliver a superior experience to End Users and Visitors.
• Manage projects and initiatives that pertain to improving Hard & Soft Services functions and Annual Workplace survey scores.
• Develop an understanding of the business and sound working relationships with key representatives of the client.
• Operational and financial management of the vendors in the area of responsibility, including procurement and forecasting.
• Manage the Health and Safety field – trainings, checks & inspections, preventive maintenance.
• Assist the WEL in the delivery of all facility management services to the building occupants.
• Treat daily customer requests
• Other duties as assigned

Additional duties and responsibilities:

• Client Management: develop close understanding of the organization and strong network through End Users
• Lead Site Initiatives in Services areas and Site Communications.
• Provide a responsive and pro-active service via seamless interface with all involved parties.
• Conduct monthly Vendor Management meetings (scorecard sessions) with the involvement of contract manager (Sourcing) to monitor supplier performance
• Ensure that contracts at the site are delivering the required service at the correct cost.
• Ensure and complete periodic reporting to meet client expectations and internal requirements, and management reports as required.
• Health and Safety Management: ensure that the services and actions meet all legal and Client required H&S regulations and nurture a HSE mindset within the organization. Conduct monthly dining Health & Safety checks, BOS checks, TIR reporting and FS reviews
• Finance Management: ensure that the services meet all financial/ savings targets. Provide accurate Budget forecasting as per the Financial Calendar. Ensure End to End process delivery of all procurement activities for your services

Requirements

• Fluent in French, able to communicate in English.
• Minimum of 2 years’ experience in a Facility Management environment, ideally experience in working in a multi-cultural environments.
• Client relationship management
• Expertise in the delivery of high-quality facility services
• Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways
• Results-oriented.
• Demonstrated ability to manage multiple operational matters on a daily basis.
• Capacity to deal with ambiguity and seek guidance from Line Manager when necessary
• Ability to work under pressure and within deadlines
• Ability to self-manage, balancing multiple priorities and customers.
• Self starter and pro-active.
• Supervisory Responsibilities
• The position has no subordinates.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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