JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Regional Facilities Manager is responsible for ensuring a high level of client satisfaction within their areas and countries of responsibility. Delivering key initiatives as well as ensuring consistency in processes and operational FM delivery. The role delivers efficient operational facility activities to meet contractual obligations with respect to the AMER property portfolio of the Client.

A close working relationship with other regional FM’s within JLL will be required by the post holder to ensure local support is used to manage local vendor performances and visits to the client’s sites.

What this job involves

Team Management

• Management of all operational Senior FM’s in region:
  • Succession Planning
  • Personal Development Plans
• Client/Stakeholder Management:
• Serves as primary contact for Jones Lang LaSalle for buildings within their portfolio with regards to service delivery and escalation point.
• Accountable for the local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.
• Manage relationships within the clients Global Real Estate and Facilities teams (Area Managers) to address operational challenges head on.
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.

Financial Management

• Accountable to the development of operating budgets and forecasts in accordance with the financial timetable.
• Be a key player for achievement of the agreed financial targets for their country/areas of responsibility.

Contract Management

• Ensure services are delivered in adherence to the contract.
• Deliver services in line with key performance indicators, service levels.
• Develop and drive the relationship with key vendors gaining knowledge of best practices across the account and implement.
• Identify and escalate all service changes to the account leadership.

Operational Management

• Manage and ensure the quality of delivery for the Client Account.
• Use and promote technology systems to support service delivery, and monitor the performance for own demise and provide as detailed the required reporting from the systems.
• Ensure all standard operating procedures and processes are adhered too and are fit for purpose for own demise.
• Deliver all regional initiatives and programs as directed.
• Implement and direct all client specific initiatives such as savings targets, benchmarking and best practices.
• Follow reporting, standard operating procedures, systems and HR practices in line with the regional consistent approach.
• Provide monthly reporting as detailed by Account Director.
• Implement and test in accordance with the contract all Business Continuity Plans for the properties within their remit and ensure these are aligned with the Client plans.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
• Follow required emergency prevention and operational controls.
• Report all accidents, occupational illnesses and emergencies.
• Any and all other duties and tasks assigned

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to be:

Experienced Professional

• Minimum 3 years’ experience in a similar role.
• Focus of ‘Soft Services / Front of House’ management – supporting the Client operations.
• Tertiary qualifications in Facilities Management / Engineering will be advantageous.
• Has managed Facilities across multiple locations.
• Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks.
• Has demonstrated experience in balancing the interests of the client with those of the Firm.
• Has experience in translating client needs.
• Understands Technical Processes and impact on delivery services (SOW).
• The management of schedules, budgets, contracts, invoices, processes.
• Quest for excellence through continuous improvement.
• Performance Management.
• Problem Solving & Strategic Thinking
• Ability to connect technical matters with monetary and business.
• Capacity to deal with ambiguity and solve complex problems effectively.
• Analytical, proven ability to solve problems using an objective approach.
• Demonstrate an ability to look at long term solutions.
• Project Management & Organizational Skills
• Planning & organizational skills to prioritize work and meet tight deadlines.
• Demonstrated client relationship skills.
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener.
• Self-motivated and confident, Gravitas.
• Flexible – able to adapt and effectively deal with rapidly changing, stressful situations.
• Proven ability to initiate and follow through with improvement initiatives.
• Able to work independently and be a team player.
• Exhibits honesty & trustworthiness.

Estimated total compensation for this position:

129,500.00 – 187,800.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.