JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

The Hospitality Lead reports to the Budapest Experience Manager and also supports the Global Customer Experience (CEX).

Key responsibility for the Hospitality Lead is to spearhead a team of Hospitality Operatives in Budapest, in cooperation with the JLL Experience Manager and JLL AFM, in managing the delivery of professional hospitality and catering services to an increasingly demanding client base in the Budapest office.

The Hospitality Lead should also support the coordination of all internal employee and client events for the BLK office – including leading discussions with event hosts and organisers to establish requirements, cooperating with catering service vendors in sourcing proposals and quotes for food and drink, coordination of the vendor service teams in delivering to BLK event and service standards, as well as assessing Customer Satisfaction around our services and offerings.

If required, actively engage in conversations with JLL AFM and Senior Leadership team in sourcing alternative vendors and solutions to meet client expectations. As a member of the JLL Delivery Team, the Hospitality Lead will work closely with the Experience Manager and AFM – as well as the JLL Leadership Team and BLK FM Hub Lead – in delivering a solution-oriented, professional service to our Clients.

The Events Manager needs to demonstrate and instil a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics.

Responsibilities

• People Management
• Manage and coach the Hospitality Team, while encouraging an environment that supports teamwork, co-operation, and performance excellence.
• Develop and sustain a consistently high-quality and well-motivated team.
• Ensure high staff morale, trust, and work ethics.
• Assist in mentoring and enabling Training & Development of team members.
• Encourage collaboration and development of best practice.
• Ensure your team is fully informed about operational updates, processes, and account wide objectives so that they feel informed, involved, and supported.
• Lead by example and be confident in influencing decisions and senior stakeholder teams
• Customer Experience
• Promote and support a first class and professional customer experience across all services lines. Ensuring that customers are given a prompt and efficient service and expectations are consistently exceeded.
• Ensure procedural standards manual (SOPs) are kept up to date and the team adhere to them.
• Address and resolve all internal / external client issues.
• Seek feedback after meetings and events in line with established account processes, responding to all feedback and addressing concerns through documented actions.
• Client/Stakeholder Management
• Deliver excellent customer service to meet or exceed on-site client’s expectations.
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
• Monitor procedures to ensure client’s expectations are conveyed and worked upon.
  

Additional Responsibilities:

• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
• Supervising staff members and communicating the importance of customer satisfaction. To ensure effective communication with the hospitality service delivery team.
• Oversee the quantity and quality of supplies and equipment on a daily basis, such as guest and employee amenities.
• Maintain a high standard of customer service according to company operating procedures.
• Attending to feedback and complaints by clients in a professional and timely manner.
• Performing regular evaluations of staff members.
• Cooperate with AFM and HR functions to recruit and train new personnel, source temporary resources in case of need.
• Ensure all event spaces are set up in accordance with the client’s/host’s requirements in a timely manner.
• Assist with the Hospitality team’s rotas – ensuring sufficient coverage on site at all times.
• To actively run events ensuring the correct standards are met and event procedures (security tickets, doors held-open requests, supervision requirements, Terrace, and alcohol service regulations) are followed from event start to finish.
• When required, provide professional waiting services at internal events.
• Undertake regular checks to ensure that all meeting rooms are clean and hospitality services are presented to the highest of standards and the client’s satisfactions.
• Adhere to the company security procedures at all times.
• Provide regular reporting on event requests, execution, and customer feedback.

You need to be able to demonstrate the following skills and experience:

• 2-5 years of experience in hospitality services or a similar client-facing role
• Professional training and experience with service
• Fluent in English and Hungarian
• Able to demonstrate knowledge of food safety and hygiene regulations and requirements
• Experience with dealing with facilities and vendor management for specialized services
• The ability to deal with stressful situations effectively and professionally.
• Able to demonstrate superior people management skills
• A strong, professional communicator – with all levels of the organisation, team and client-base.

Person Specification:

• Passionate about customer experience
• Confident leader, with the ability to coach and mentor others
• High attention to detail
• Flexible, adaptable and proactive
• A problem solver
• Ability to build positive relations with colleagues, guests and clients
• Strong team player with a commitment to support their colleagues. 3 years’ experience within a contract/project/facilities management team including staff management and HR preferred.
• Computer Literate – good understanding and working knowledge of office software.
• An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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Location:

On-site –Budapest, HUN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.