JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What will some of your day look like?

• Supervise the daily operations of the Guest Service Program and Associates

• Greet / host / provide support for guests, visitors, and employees and issue temporary badges

• Building/Campus/Area information center

• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

• Organizes and maintains lobby / front desk areas

• Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

• Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management

• Works collaboratively within the facility management and transportation team

• Anticipates and responds to Client’s needs and concerns

• Oversee the associate temporary badge program tracking system

• Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations

• Conduct daily check in’s to ensure GSA’s are providing the best service as possible and that our desks / lobby areas are in top condition at all times.

• Assist the conference services team with event execution.

• Draft weekly Guest Service schedules and oversee schedule requests.

• Approve weekly timesheets and assist in the hiring, training and coaching of the team.

• Additional job duties, as requested

Who are we looking for?

Required

• High school diploma or GED

• 2+ years of experience in Hospitality, Soft Services, or Operations Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

• Excellent Verbal and written communication skills

• Proficient skills in Google Suite (Gmail, sheets, slides, docs).

Preferred

• Previous Supervisory or Management experience

• Knowledge of the commercial real estate industry

Location:

On-site –Cambridge, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.