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Facilities Executive

Account Management – Work Dynamics(India, APAC)

What this job involves:

Prioritising the facilities’ needs

Facilities Executive – Soft will be responsible for managing all aspects of day to day service delivery in WNS during the shift. He/She also will be accountable for proper usage and functionality of the technologies implement at site.

• Qualification : Degree
• Overall Experience :3 – 6 years (2-6 years)
• Industry Type :FM Services, IT, Hotel
• Industry Experience :3 years (2 years)
• Technical Skills :MS Office & Mail Communication,
• Generic Skills : Communication, Interpersonal, Vendor Management
• Behaviors : Team work, Learning attitude & Positive thinking

Housekeeping Operations

• Attending the shift briefing
• To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
• Identification, on time closure and reporting of snags.
• To discuss and assist facility manager / FM on monthly basis on the vendor performance matrix.
• Ensure all the housekeeping calls are closed on priority and within TAT without escalations.

General Operations

• To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.
• To ensure all such communication is entered in the log book to inform the next shift person. Proper handing over and taking over to be done.
• To go for facility, walk around and ensure Walk around map & Guide is followed and maintained.
• To adhere to Client Policies, Processes & procedures and also the statutory documents
• To adhere to Client SLA & KPI as agreed with JLL
• To assist Facility Manager in all such ISO, Internal, External, audits that happen at WNS and ensure necessary documentation are done
• To coordinate with engineering team for any issues that need help.
• Organizing induction program for all TPV & Jll staff
• Plan & train TPV staff on Client policies and requirements.
• Important and VIP client visits to be coordinated with Client team and should be managed without escalations.
• Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool) ,BGC and work permit tool.
• Should govern overall pest control, carpet maintenance, Wellness room, Indoor plants, Recreation room and Gym activities.
• Should conduct all the scheduled meeting and focus meets with projects as per calendar.
• Should participate and manage half yearly fire drill.
• All daily, weekly and monthly reports to be shared on time.
• All the relevant checklist to be governed and maintained as per requirement.
• Adopt to all the new implemented initiatives.
• Handling of security, EHS incidents on priority and communicating the same as per escalation matrix.
• Answering the employee query on phone and replying mails
• Follow the escalation process & matrix for any incident / issues ( 100%)

Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you’ll strive for continuous improvement in the process.

You’ll also keep an eye out on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply and service contracts as approved by clients.

In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Also part of your mandate is to monitor the property’s budget. As the person in charge, you’ll make sure that there’s enough petty cash to support operations. You’ll also see to it that vendor invoice processes comply with standards.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.

Sound like you? To apply you need to have:

Strong knowledge of property operations

Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management

Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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