JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Hard Service Facility Coordinator will be responsible for:

• Site Operation Management (including vendor management)

• • Manage Trouble Ticket and Requests - interface with internal customers and action queries promptly in line with service level agreements

  • Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates

  • Manage day-to-day health and safety issues – Manage EHS related operations: primarily conduct and maintain records of fire safety teams/fire drills/safety equipment/training

  • Consolidate information & generate reports, communications & documents as required by hard service manager

  • To assist site inspections and assessments to ensure all building procedures and performance measures are always maintained

  • Drive key initiatives for process improvements and drive efficiencies

  • Assisting hard service manager through PPM management with local vendor

  • Assist in plan, support and participate to hard services event/project hosted by hard service manager

  • To be an assistant POC of the site and manage/maintain good relationships with local vendors

  • Assisting multiple vendors management to deliver services on time and within budget

  • Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLL’s procurement best practices

  • Achieve Key Performance Indicators and Service Level Agreement targets

  • Responsible for all other duties and tasks relating to facility operation

• Client/Stakeholder Management

• • Supporting hard service team member to deliver excellent customer service to meet client’s onsite expectations

  • Supporting the procedures to ensure service delivery meets contractual obligations and standards and client expectations

• Finance and Commercial Management

• • Supporting site’s financial operations are meeting targets and control requirements

  • Assist and monitor financial processes to ensure account payable procedures are always followed

  • Supporting hard service manager to ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics

• Health and Safety Management

• • Supporting in review of Safe Work Method Statements (SWMS) prior to works being under-taken on site

  • Making sure that site is always in safe condition and supporting hard services manager in raising any issues related

Core Competencies:

The Hard Service Facility Coordinator will demonstrate the following competencies:

■ Be familiar with the Scope of Work (SOW) and assist Reporting Manager in the delivery of Client Satisfaction, Uninterrupted site operation and continuously improving services under FCDO policies

■ Proficient in MS Applications such as Excel, Word and PowerPoint

■ Communicate effectively orally and in writing

■ Enthusiasm to learn new things especially in facilities (hard services) for own step up

■ Team player, motivate and engage with colleagues

■ Client focus & relationship management

■ Problem solving and strategic thinking skills

■ Security clearance

Experience:

■ Tertiary education in relevant field

■ Minimum of two (2) years of experience in facilities, property management, hospitality or related field

■ Experience in or capability of working in a diplomatic environment

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.