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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Telesales Consultant

We are looking for a Telesales consultant to join our residential business line based out of our Stratford office.

Responsibilities:

• Your main duty will be outbound telesales, cold calls to go through JLL database, with software assistance for enhanced work efficiency

• You will be given a database to nurture to achieve set target and result

• There will be daily KPIs and monthly/yearly fee targets to measure your performance, Ensuring daily KPI’s, deadlines and fee targets are met

• Taking initiative in system implementation and workflow improvement

• Following procedures to ensure service standards are consistent

• CRM Dashboard management

• Work with international sales team for feedback and work improvement

• Visiting development at least twice a year.

• Providing an advisory, forward-thinking and bespoke service to our clients to ensure retention and conversion rates remain high

• Good recording, notes taking, and admin skill to keep the database organized

• Analytical skill for lead source efficiency

• Seeking opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole.

• Taking initiative in daily work and being proactive in keeping on top of individual workload

• Call through database of previous JLL applicants and buyers in order to generate interests and viewings for the UK and international sales team

• Qualify the key information points from the call

• Loading the call and information onto CRM software system, and

• Triage the lead on to the relevant department

• Call through database to assist with data cleansing on an ad hoc basis.

Skills

• Capability in Portuguese / Japanese / Mandarin / Cantonese any candidate speaking these languages are welcome.

• Telesales or Sales experience in related industry for 1 year

• Have proven experience in building customer relationship and objection handling.

• Have proven achievement

• Confident liaising with clients via phone, email and letter

• Pro-active approach

• Have an understanding of UK Property

• Self-discipline, self-driven, goal oriented

• Ability to manage difficult conversation with a calm and proactive attitude

• Have an appetite to learn and develop their career

• Ability to work under pressure with a degree of flexibility and to take control of own workload

• Excellent interpersonal skills – good communication between clients, departments and with colleagues is essential

• Excellent organisational and IT skills

Behaviors:

• Professional ethics, Trustworthy, A high degree of integrity, suitable to the brand, is required.

• Positive, proactive attitude. Highly resilient.

• Hard working.

• Strong sales skills are required. Experience of telephone-based sales work is preferred.

• Agile and Excellent verbal communication skills.

• Energetic and Courageous

• Positive and ‘can do’ attitude

• Good team player

#LI-HH3

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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