JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description:

We are seeking a highly motivated and detail-oriented individual to join our team as a Global Operations Manager. Candidate will play a pivotal role in enhancing our organization's performance through effective KPI governance, reporting, process improvement, and client stakeholder relationship management. You will be responsible for driving excellence in global reporting, ensuring data integrity and quality, managing change and communication initiatives, overseeing learning and development programs, and tracking and monitoring core performance improvement plans. Additionally, you will be responsible for global org chart administration and gearing models to optimize our operational efficiency.

Responsibilities:

KPI Governance and Reporting:

• Develop and maintain a robust KPI governance framework.
• Create, analyze, and report on key performance indicators (KPIs) to drive data-driven decision-making.
• Lead efforts to continuously improve performance metrics and reporting processes.

Global Reporting:

• Prepare and present Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and Half-Yearly Business Reviews (HBRs) to provide insights and recommendations.
• Collaborate with regional teams to consolidate and standardize global reporting practices.

Data Integrity and Data Quality:

• Establish and enforce data quality standards and procedures.
• Work closely with DART & D&C teams to ensure data accuracy and consistency across systems.

Change and Communication Management:

• Develop change management strategies to facilitate the adoption of performance improvement initiatives.
• Lead communication efforts to ensure stakeholders are informed and engaged.

Performance Improvement Plans:

• Oversee and track the execution of GREF Satisfaction KPI performance improvement plans.
• Collaborate with cross-functional teams to drive improvements in key operational areas.

Global Org Chart Administration:

• Manage and maintain the global organizational chart.
• Ensure accurate representation of roles, responsibilities, and reporting structures.

Gearing Models:

• Develop and optimize gearing models to achieve operational efficiency and resource allocation.
• Monitor and adjust models as needed to support business objectives.

Collaboration and Client Partnership:

• Dedicate time and effort to collaborate effectively with the Design & Construction team in AMER.
• Build strong relationships and partner with clients in AMER to ensure alignment with operational goals and deliver exceptional service.

Qualifications and Skills:

• Bachelor's degree in a relevant field; Master's degree preferred.
• 7-10 years of experience in Project Management Office/PMO or related roles.
• Strong proficiency in data analysis and reporting tools.
• Excellent project management and change management skills.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Proven experience in implementing process improvements.
• Strong attention to detail and ability to handle multiple tasks simultaneously.

Estimated total compensation range for this position is:

112,600.00 – 163,300.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.