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We are looking for an experienced Facilities Manager in Reading.

Job Summary/Goals

Responsible for leading the delivery of all Non-Technical FM services and annual projects to Procter and Gamble at the Brooklands Site for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved. In this capacity there are 6 major activities for which you are accountable:

• People Management – develop and sustain a high quality well motivated team

• Client Management – ensure that on site Clients expectations are met

• Contracts Management – ensure that all contracts are professionally delivered

• Finance Management – ensure that the site’s financial operations are meeting targets and control requirements

• Health and Safety Management – ensuring the provision of a safe working environment.

• Human Experience/ Hospitality management – implementing Industry Best Practice operations and own initiatives.

• Project Management

Essential Duties and Responsibilities

People Management

• Provide leadership for site FM team

• Mentor & enable training & development of team members

• Identify and fill staffing needs

• Nurture an environment conducive to good teamwork and co-operation among colleagues

Client Management

• Strive to “delight” the Client in all aspects of service delivery

• Interact on a regular basis with the appropriate P&G C&SS Manager and on-site client personnel to discuss ongoing service delivery and forward planning

• Deliver on all P&G and JLL processes and system, including reporting, feedback, action plans and information exchange

• Overcome challenges to business delivery

Contracts Management

• Ensure that all contracts at the site are delivering the required service at the correct cost

• Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies

• Manage the relationship between JLL and our on site Engineering partners, as well as JLL and our cleaning / porterage partners

Finance Management

• Ensure that the site meets all financial targets and control requirements

• Provide standard monthly/quarterly/annual reporting and management reports as required

• Work with other JLL departments to create a wholistic understanding of the financial situation at Reading, being the primary point of contact.

• Deliver Savings within or above the given targets.

Health and Safety Management

• Ensure that the site meets all legal and Client required H&S regulations

• Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations

Human Experience

• You are patient, working to overcome challenges presented by the client and have the patience to see solutions through to conclusion

• You enjoy and excel working on a fast-paced environment.

• You are detailed oriented to deliver results timely and with the highest quality.

• You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s One Team while upholding safety standards.

• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.

• You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.

• You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.

• At JLL you are expected to think “WE”. Everyone in the organization is part of the team!

• You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.

• You are a change agent who lives JLL’s core values, including: ethics, teamwork and excellence.

• Working with and for people is your passion!

Project Management

• Manage the entire project lifecycle, including initiation, risk screening, scoping, management, and closeout.

• Develop the capital plan on a rolling 3-year cycle, as well as ad-hoc projects as the business needs develop throughout the year.

• Submit, review, complete and close out change management

• Become a permit issuer, completing all required training, issue permits, supervise contractors (including all HSE) and close out permit.

Additional Duties and Responsibilities

• Work together with other JLL business lines like transaction business, project management, IPS etc.

• Networking with the clients GBS organization and the local P&G management

• Support new business opportunities of JLL

• Support bidding processes of the central JLL IFM team in London for new IFM clients

Key Performance Measures

• Staff Satisfaction Survey

• KPIs/Master Agreement Reporting requirements

• CSA/Audit scores/ Scorecards

• Implementation of Best Practice

• Agreed cost savings initiatives

• Budgets/forecast accuracy

• EHS & Compliance Audits

• Client Surveys (as defined in Master Agreement)

• Contracts SLA’S

Skills

• Command Skills – for coordinating all additional efforts;

• Customer Focus – for best Workplace Experience for users;

• Priority Setting – Set right priority also in cooperation with your manager;

• Problem Solving;

• Drive for Results;

• Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

Experience

• Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.

• Proven track record of Human Experience improvement and engagement.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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