JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

KEY RESPONSIBILITIES AND DELIVERABLES

Client Service

• To understand the Client’s objective and instructions in relation to each Property
• To assist in Client reporting on on-site Facilities Management

Facilities Management

• Ensure smooth transition of relevant individual properties into the PAM management portfolio
• To be directly responsible for site-based JLLR employees and their assessment, training and development. To advise on staff structures required
• To regularly liaise with occupiers and be the principal point of contact for advice and guidance regarding the day-to-day physical operation of the building
• Inform Property Managers of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants
• Report to Property Managers in accordance with an agreed procedure, ensuring the SFM is kept informed on matters relating to standards of facilities management
• To work in accordance with established procedures relating to JLLs out of hours cover and emergencies
• To assist the Property Management team in the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also to administer non-recoverable budgets
• To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas
• In conjunction with the Property Manager and SFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually based on framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate
• Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the RFM. To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections
• To work with other aspects of JLLs ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc
• To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner
• Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements
• Assist and liaise with building surveyors/architects/consultants on major works
• With the Property Manager, identify and arrange minor planned works
• To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills
• Prepare site regulations and issue permits to work for all contractor activities on site
• To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Compliance intranet site (Connect)
• Establish and maintain proper site records in accordance with best practice rules
• Responsible for routine correspondence using standard documents and templates as appropriate
• Develop and maintain occupier handbooks as per defined standard for each site
• To monitor vacant/void property in conjunction with the clients’ insurance policy
• Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements
• Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters
• Ensure readiness for sale of relevant individual properties dealing with due diligence enquiries on disposal and lettings from a facilities perspective
• Establish and manage building strategy with a view to providing high standard of customer service to enhance the customer experience and develop a building partnership community

Key Skills

• Strong management experience gained within a commercial environment
• Demonstrate a strong understanding of building design and base build management
• Demonstrate a strong understanding of developing and managing sustainability programmes
• Experience of managing service charge budgets and major CAPEX projects
• Strong commercial acumen
• Accountable and resilient
• Ability to work under pressure
• Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently
• Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives

Location:

London, GBR sites all round greater London and host office base Greenwood House in Chelmsford

Must have driving licence and access to a car

Location:

On-site –Essex, GBR, Kent, GBR, London, GBR, Northamptonshire, GBR, Suffolk, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.