JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Tenant Services Representative

Job Description

SUMMARY
Ensure organizational excellence at a property by providing administrative support to the General Manager (GM) and Property Teams. Maintain positive relations between building tenants and owners and JLL.

ESSENTIAL FUNCTIONS

• Provides direct administrative support to Managers and Chief Engineer (CE) and tenants as needed
• Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards
• Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
• Assist in Management Audits and prepares all files and records in preparation for the audit annually
• Prepare and send all in and outgoing mail and packages including certified, overnight and special deliveries
• Type general correspondence and memos using mail merge for large mailings.
• Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy
• Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
• Maintain and update employee, clients and customer contact databases.
• Organize department lunches, meetings, events and business travel and all conference room reservations
• Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel. Establishes and implements compliance enforcement procedures
• Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
• Develops, revises and coordinates implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book
• Assists (CE) in meeting the assigned criteria within the Operations Audit.
• Ad hoc administrative requests

FINANCIAL

• Process all aspects of accounts receivable (AR) and accounts payable (A/P) including coding invoices and billing tenants
• Obtain completed W-9 forms from all vendors
• Initiates cost reduction programs relative to office supplies, equipment and furnishings and maintain such
• Negotiates office equipment leases and maintenance agreements while ensuring technological advancement of support systems fall within budget guidelines
• Coordinates timely repair and maintenance of office equipment
• Tracks budget line items relating to administrative account purchases and resolves negative variances relative to budget
• Prepare manual adjustment forms for all miscellaneous tenant service requests and ensure they are processed correctly on a monthly basis
• Ensure engineers take monthly readings from electric meters for tenants that have supplemental units.
• Enter data on tracking spreadsheet, calculate what is owed, bill the tenants, and add charges to monthly manual adjustment forms
• Prepare invoices to be billed back to clients and send out accordingly for payment. Copies of invoices must be sent to JLL corporate

EDUCATION AND EXPERIENCE

• BA/BS required
• Less than 1 year of experience/entry level
• Commercial real estate experience a plus

KNOWLEDGE, SKILLS, AND ABILITIES

• Advanced oral and written communication skills
• Ability to speak effectively before small groups of tenants or employees
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals
• Strong organizational skills
• Self-starter, able to manage multiple projects simultaneously and under pressure
• Develop effective and constructive solutions to challenges and obstacles
• Ability to work efficiently autonomously or as a member of the team
• Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week
• Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, and can comfortably handle risk and uncertainty
• Strong attention to detail
• Proficient knowledge of Microsoft Office/Suite
• Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client
• Knowledge of Cash, Yardi and 4sight is preferred

PHYSICAL WORK REQUIREMENTS / WORK CONDITIONS
In compliance with the Americans with Disabilities Act (ADA), the Tenant Service Coordinator’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

• Is regularly required to sit for long periods of time
• The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl
• Reading Video Display Terminals, order forms and other written documents
• Lifting a minimum of thirty-five (35) pounds
• Using and accessing stairwells during emergencies
• Using keyboards for typing and computer input
• Hearing, speaking and answering the office telephone system
• Reasonable accommodations may be made to enable individuals with disability the ability to perform the essential functions

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.