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Concierge Team Lead/ Receptionist

 JLL

JLL

Administration
Singapore
Posted on Aug 28, 2024

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Concierge Team Leader / Receptionist

Work Dynamics - Integrated Facilities Management

Customer Services/ Guest Management

  • Welcoming all visitors to the client office

  • Notifying departmental EA’s and/or meeting host of their guest’s arrival

  • Coordinating with building lobby and other reception desk

  • Coordinating with Catering team as and when needed / arranging catering for local meetings / events

  • Receiving, fielding and re-directing internal and external calls

  • Provide best in class client service support and customer experience

Conference Room Management

  • Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system

  • Creating and running daily reports from EMS / Book-It

  • Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly

  • Performing daily room checks of all conference rooms; reporting any issues by creating Corrigo/ SNOW tickets and monitoring until issues are resolved

  • Ensuring the reception area & meeting room is clean and tidy at all times

  • Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising SNOW/ Corrigo tickets, and following up until these items are resolved

  • Ensuring newspapers, magazines and publications are current and neatly displayed

  • Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage

Resources Management

  • Manage the receptionist and ensure smooth daily operation at the concierge counter

  • Arrange reliever when receptionist is on holiday or urgent leave

Event Management

  • Assist Regional catering team with local events

  • Arrange technical support to fulfil event host’s venue requirement

  • Arrange pantry attendant for set up cutlery

Office Administration Tasks

  • Expenses and Invoice Management

  • Mail / print services (including stationary inventory management)

  • Subscription services

  • Courier management

  • Physical Records Management

  • Confidential Waste Management

  • Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed

  • Pantry services management

  • Security requests and monthly access report management

  • BMO & Cleaning requests including pest control

  • Proactively ensure smooth team operations and effective collaboration which includes enhancement of timeline to achieve KPIs

  • Collaborate with internal/external stakeholders to day-to-day activities

  • Support Facilities Manager as the first contact of escalation from Concierge Service when clients’ feedback arises.

Location:

On-site –Singapore

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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