Concierge Team Lead/ Receptionist
JLL
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Concierge Team Leader / Receptionist
Work Dynamics - Integrated Facilities Management
Customer Services/ Guest Management
Welcoming all visitors to the client office
Notifying departmental EA’s and/or meeting host of their guest’s arrival
Coordinating with building lobby and other reception desk
Coordinating with Catering team as and when needed / arranging catering for local meetings / events
Receiving, fielding and re-directing internal and external calls
Provide best in class client service support and customer experience
Conference Room Management
Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
Creating and running daily reports from EMS / Book-It
Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
Performing daily room checks of all conference rooms; reporting any issues by creating Corrigo/ SNOW tickets and monitoring until issues are resolved
Ensuring the reception area & meeting room is clean and tidy at all times
Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising SNOW/ Corrigo tickets, and following up until these items are resolved
Ensuring newspapers, magazines and publications are current and neatly displayed
Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage
Resources Management
Manage the receptionist and ensure smooth daily operation at the concierge counter
Arrange reliever when receptionist is on holiday or urgent leave
Event Management
Assist Regional catering team with local events
Arrange technical support to fulfil event host’s venue requirement
Arrange pantry attendant for set up cutlery
Office Administration Tasks
Expenses and Invoice Management
Mail / print services (including stationary inventory management)
Subscription services
Courier management
Physical Records Management
Confidential Waste Management
Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed
Pantry services management
Security requests and monthly access report management
BMO & Cleaning requests including pest control
Proactively ensure smooth team operations and effective collaboration which includes enhancement of timeline to achieve KPIs
Collaborate with internal/external stakeholders to day-to-day activities
Support Facilities Manager as the first contact of escalation from Concierge Service when clients’ feedback arises.
Location:
On-site –SingaporeJob Tags:
HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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This job is no longer accepting applications
See open jobs at JLL.See open jobs similar to "Concierge Team Lead/ Receptionist" Advanced Energy Group, LLC.