JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Essential Duties and Responsibilities:

• Provide thought leadership to develop and implement the program strategy related to the service delivery, policies and procedures focusing on racking and stacking of servers, IT equipment, cabling and smart hands support, in line with industry specifications and standards (i.e. ISO, SOC)
• Develop and support service development for expansion of IT services support
• Collaborate with sales, solutions and operational teams to drive RFP responses and business growth within IT services
• Build and deploy IT services operational compliance model for service delivery
• Provide leadership for data center smart hands portfolio transitions, technical due diligence, incident response, root cause analysis, personnel development and establishing technical training programs related to IT infrastructure and services
• Support service line growth within global data center sector while supporting IT services start-ups and transitions
• Support data center business pursuits with divisional and regional business ensuring solutions are in alignment with the global smart-hands services strategy
• Provide input to strategic data center product bundle to enhance JLL Data Center capabilities
• Integrate smart-hands/IT services best practices and procedures within existing or newly developed program/playbook and Engineering Center of Excellence
• Act as subject matter expert for IT services operational management within your assigned responsibility
• Consult with clients and account leadership with all aspects smart-hands operations, management, account expansions and solution design
• Maintain effective communications with external and internal clients, technical personnel and key management
• Position could require up to 40% travel

Critical Competencies for Success:

• Bachelor of Science degree in Engineering, Info Tech, Business Management or a related field or equivalent experience and understanding of the facilities management business model
• Minimum of 10 years of experience in leadership role for datacenter IT infrastructure, specific to racking / stacking servers, IT cabling and smart-hands support
• Minimum of 10 years of experience with physical server hardware, switches, LAN/WAN concepts such as TCIP, switches, routers and vLANs
• Minimum of 8 years of hands-on working experience with equipment hardware, cabling, rack/stack and smart-hands service delivery
• Thorough understanding of IT, hardware and racking, cabling best practices and industry standards
• Ability to meet travel requirements, if needed
• Ability to interact with c-suite, internally and externally and present service capabilities
• Thorough knowledge of sales process, ability to convert prospect clients to solution/transition phase
• Ability to articulate value proposition to prospect clients(c-suite) and deliver on solution
• Thorough understanding of IT raised floor, co-location and hyper-scale environments
• Prior experience with development of global critical facilities programs and procedures
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Other assignments as required

Estimated total compensation ran for this position is:

130,000.00 – 190,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Chicago, IL, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.