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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

Job Description | Facilities Assistant

At JLL, it is our goal to provide experiences that will be long remembered by our clients. We set the
standard for superior experiences for our clients and our teams.
The Facilities Assistant is responsible for delivering exceptional client experience every day through
operations and proactive communication onsite.

The Facilities Assistant will be expected to increase the level of engagement and
partnership between JLL, our service partners and our clients to provide superior service delivery
while enhancing their individual personal and professional skills. This client-facing role provides the
opportunity to combine your passion for service, brilliant people skills, and enthusiasm.

Key Responsibilities:
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting,
complements and feedback related to the services within the workplace, with the primary
goal of positively impacting the care and comfort of Client employees and guests

• Supports coordinate hard services/handyman repair list

• Supports logging and follow up on work orders from initiation to completion

• Manages mailroom/ courier requests and deliveries

• Supports covering Front of House when necessary
• Ensure works are executed in a manner consistent with the SLA’s, standard
processes, professional brand image and compliant with applicable local laws, rules and
regulations.
• Conduct routine walkthroughs and assessments of the soft and hard service delivery to ensure
compliance with service level agreements, policies and regulations, and performance metrics
to ensure flawless execution and stable service delivery for the Client
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals
and objectives
• Strives to improve service performance
• Works collaboratively within the account team in the delivery of the services across all
business lines (FM, Engineering, Transactions, Projects, etc.)
• Intuitive service delivery, anticipating needs or concerns and exceeding client expectations
• Builds meaningful lasting relationships with Client employees and guests
• Visibly engaged and well known in the workplace; walks floors to ensure
Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and
maintained
• Receives and responds to all requests to ensure questions / requests are answered
• Identify potential risks and escalate, as appropriate, to ensure no privacy, health and safety or security incident or disruption to the Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business
intelligence, adopting and participating in the development of best practices, new tools,
process re-engineering and other ideas that provider service delivery efficiencies
• Perform additional job duties, as requested

Qualifications
• Bachelor’s degree or equivalent
• 3 – 5 years prior experience in hospitality, facility / property management, operations and/or
knowledge of commercial real estate
• Exceptional customer service skills with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and
external customer service
• Ability to work independently – strong prioritization and time management skills
• Excellent verbal and written communication skills with the ability to communicate
professionally
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)

Location:

On-site –Barcelona, ESP, Madrid, ESP

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.