What the job involves

• Work with the onsite facilities team to ensure planned preventative and reactive tasks are completed.

• Organize site PPM and coordinate vendor visits and verification of performed works.

• Track daily client and JLL ticketing system and keep updated.

• Follow-up and track remedial works.

• Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.

• Seek to continuously improve processes, systems and overall client satisfaction.

• Obtain quotes for repairs that are done by external companies and update them in the finance tracker.

• Track all intervention and paperwork. This is to be done both electronically and physically.

• Provide weekly and monthly reports.

• Quality and sense check all vendors are compliant and documentation is logged accordingly.

• Daily check of the BMS of the office.

• Daily site inspections of the office

• Resolve facilities-related problems with conference rooms, interior furnishings, fixtures and equipment.

• Perform fabric related repairs including handyman repairs, building of items required within the office, painting works.

• Carry out quality audits office including furniture and equipment on a regular basis, logging all issues and ensuring actions are completed on time.

• Provide support for meetings and conference room repairs, bathroom repairs, MK and restaurant repairs.

• Act collaboratively to solve problems and resolve spontaneous and unique situations with • professionalism and service orientation.

• Ensure completion of daily checks and delivery of committed services and overall client satisfaction, demonstrate responsiveness and creativity in finding solutions for service delivery.

• Ensure appropriate follow up with customers and vendors.

• Provides support for the wider facilities and events team in terms of updating tasks/supporting vendors, event setup.

• Work as part overall FM team on facilities related tasks including first line fix, post room support, events support, replacement of light bulbs and manual handling.

• Regularly work with external contractors, e.g., M&E contractor, cleaning, AV, fit out contractors…

• Support wider events team in terms of set ups/screens/props etc

• Ad hoc duties from time to time to support the rest of the facilities team.

Skills & Experience

• Experience in a hands-on role working within an events or facilities environment.

• Technical qualification or trade essential, manual handling training essential.

• Outstanding customer service skills and orientation

• Ability to maintain professionalism at all times under stressful situations.

• Ability to multitask and work without direct supervision.

• Proficient in MS Office and possess excellent written and verbal communication and people skills.

• English proficiency

• Previous experience of working in a fast-paced, multi-national environment

• Green thinking mentality.

• Proactive and hands on mentality