JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Assistant will be responsible for but not limited to the following typical activities:

• Provide superior customer service to meet on-site client’s expectations
• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer main incoming phone line and direct calls internally where possible
• Courier / Post & Logistic requirements
• Maintain confidentiality of all appropriate communications and documentation
• Meeting room preparation / set ups as required
• Access / Badge management as required
• General office duties and other tasks as assigned by Line Manager.
• Weekly/daily space planning as required
• Daily correspondence by email or ticketing system and reactive to facilities queries/service requests
• Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
• Provide support for regular reporting packages
• Ensure required metrics are tracked on appointed systems
• Assist in the implementation of Industry Best Practice operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Complete additional projects, work, administration, reports as requested by the Facilities Manager.
• Ensure all relevant records are kept up to date in relevant locations
• Have an in-depth knowledge about the building and take pride and ownership of space.
• Act as a point of contact for building occupants to field questions with a customer centric approach.
• Re-organize furniture as needed throughout building.
• Monitoring stock levels of Stationery and Consumables used by Employees; as well as mail related supplies stock; and placing orders with suppliers.
• Replenish supplies/equipment as needed.
• Manage day to day mail room operation, deliveries, enquiries as required.
• Be aware of basic procedures, courier suppliers and all external key contacts
• Front of house support as/when required
• Ensure reception area and office meet expected and professional standards
• Provide world class service and ‘first contact’ experience to all client employee’s coming to the office.
• Provide advice & support on building information and local amenities for visiting employee’s.
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Support the needed quality management program for the specific site (give input to playbooks - procedures)
• Achieve Key Performance Indicators and Service Level Agreement targets
• Assist in all needed reporting (client and JLL internal)

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.