JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Accountabilities

• Ability to lead large, diverse teams.
• Client Point of Contact for RES & LOB including process and strategy. SME for Technology engagement, Playbooks, KPI Reporting, Data Quality, FMS, GTO Uploads, and MMR.
• Lead the management and strategy development for the RPM/MAC project team and oversee supervision of additional vendors through execution.
• Ensure all relocation management activities are performed in a manner consistent with documented processes and in accordance with the client’s and JLL's policies and procedures.
• Develop and implement relocation project plan, schedule, and budget through collaboration with the facility, project and construction managers and manage in JLL’s project management software applications and system of record if applicable.
• Ensure compliance with all key performance indicators and prepare key performance indicator results monthly for client approval.
• Participate in and/or lead planning meetings with client project teams and other key stakeholders or facility vendors.
• Demonstrate the ability to create a solution-oriented environment whereby the team is consistently seeking to identify leading edge project management practices focused on delivering value to the client while working within the process requirements of the account and JLL.
• Ability to provide constructive feedback and hold team accountable to process adherence.
• Function as a subject matter expert for a specific product or service.

Administration and Reporting

• Maintain records in a manner that protects client and JLL confidentiality.
• Ensure data accuracy within move management and CAFM systems.
• Master Move Report: distributed weekly to all stakeholders.
• Monthly GRES Report: update highlights & initiatives, KPI move numbers, space tracker data, 12-month view for all Facility Vendors.
• KPI reporting – sent monthly to client for approval.
• Any initiatives, escalations, and self-identified issues as requested by the client.
• Weekly Capital Plan Project Move Headcount Report.
• Corrigo Space Change Tracker- run completed work order report weekly and identify potential furniture changes that have not been captured in FMS then research / create DCR.
• Move Attestation(weekly): generate second attempt attestation, research and reply to emails, escalate outstanding attestations to SPOCs.
• Host weekly MM/SM/OP call with all FVs to discuss hot topics, process, technology issues, reporting requirements team alignments - changes and decisions often result.

Relationship Management | Customer Service

• Maintain strong working relationships with key Real Estate Services clients in your discipline to serve as a positive reference for future business proposals.
• Drive the “Trusted Advisory” culture throughout all levels of the team.
• Make certain your team fully supports account initiatives and proactively identify opportunities for improving processes and deliverables and that your team is in full compliance with all applicable General Service Agreement requirements.
• Maintain strong working relationships with Corporate Project Management leadership on and off the Client Account.
• Build trusted relationship with client leadership in the move management space and lead regular routines to discuss issues, concerns, review E2E processes and track project progress.
• Proactively collaborate with other facility partners, occupancy planning, space management and technology to deliver consistent customer experiences across all client regions.

Strategy Development | Execution

• Take ownership business objectives and desired results, collaborating with your team to achieve client and JLL goals.
• Monitor Scorecard results on various projects and support the action plans and follow-up for the assigned areas as vendor issues arise (coordination with facility partner dealer/manufacturer SPM)
• Monitor projects to confirm compliance to specifications.
• Actively provide innovate ideas for improvements to end to end process through regular involvement with client inputs/outputs initiatives.
• Find solutions and improvements for gaps in current processes.
• Provide clearly defined roles, responsibilities, and training for all RPM/MAC team members.

People Management

• Responsible for end-to-end employee management including hiring, onboarding, leading developing, and mentor team members.
• Manage 3 direct reports and 10-13 team members.
• Ensure compliance with HR policies and talent practices such as midyear and year end reviews.
• Work to establish succession plans, career development plans, conduct regular one-on-one coaching meetings and lead weekly team meetings.
• In addition, ensure accurate data is provided to support resource models and align skill sets with work assignments and balance project workload within team.
• Maintain Vacancy Time to Fill of < 45 Days.
• 100% completion of performance evaluations.
• Diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions, retaining top talent and actively participate in a mentoring relationship.

Education and Experience

• Bachelor’s degree from an accredited institution, preferred in Accounting, Business, Architecture, Engineering or Construction Management
• Ten years of documented, progressive experience in move management
• Experience in a client-focused, results/metrics-driven organization; Six Sigma/process improvement experience preferred.
• Must have experience leading high-performing teams both in local offices and remote locations.

Knowledge, Skills, and Abilities

• Strong working knowledge of architectural drawings and furniture and space planning concepts.
• Experience in Facility Management Systems, move management module and/or client facilities management systems such as, but not limited to MyFacility/Corrigo and FMS
• Highly organized with strong analytical skills.
• Previous experience effectively supervising, training, mentoring, and evaluating move managers at various levels within the organization or team.

Location:

On-site –Charlotte, NC, Deerfield Beach, FL, Plano, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.