• Monitor and optimize throughput of HPC jobs that include complex computational tasks and big data processing.
• Engage with researchers to enhance the efficiency and performance of HPC applications and workflows, including the gathering benchmark metrics.
• Participate in outreach events and workshops to educate and update users about HPC developments, tools, and resources.
• Support team members in ongoing HPC enhancements, maintenance and upgrades.
• Working with others on complex R&D projects involving teams of scientific researchers, hackers, and developers.

• Address user questions and concerns, including troubleshooting cloud-related issues.
• Provide first-response to user issues and escalate when necessary, providing incident report documentation.
• Monitor cloud infrastructure and services, respond to alerts, and take appropriate actions to maintain system performance and availability.
• Create and update knowledge base articles, FAQs, and support documentation.

• Troubleshooting of network connectivity, routing, and switching issues.
• Assist with managing and maintaining the physical cabling infrastructure.
• Assist with the configuration and setup of routers and switches.
• Work alongside network engineers to implement changes and updates to network and switch configuration.
• Maintain accurate network documentation and produce reports on network performance.

• Engage with users via a ticketing system.
• Be proactive in providing support to users and groups, reach out to existing users and ensure the user experience on the Cyberinfrastructure is not lacking.
• Provide support to users, addressing their technical questions and resolving or escalating system-related problems.
• Assist users with account management, access permissions, and user education on best practices.

• Collaborate with users to ensure applications run efficiently, meeting both performance requirements and user expectations.
• Provide training to users, as needed.
• Install and deploy applications as needed by users.
• Troubleshoot and resolve application-related issues.
• Support planning and execution of application upgrades and deployments.

• Develop and implement data management plans that comply with NIST/CMMC standards, ensuring proper data handling, storage, and retention.
• Educate researchers and stakeholders on data management best practices and policies.
• Audit current practices and deployments to ensure they are in compliance with the Industry Standards.

• Manage storage devices to store and retrieve large volumes of data for various research computing applications and platforms.
• Optimize storage systems for performance, scalability, and disaster recovery.

• Work with the security team to conduct regular security assessments and reviews of the cyberinfrastructure to identify vulnerabilities and risks.
• Recommend and implement security postures and protocols to mitigate potential threats and breaches.
• Manage and monitor infrastructure security.
• Work with GW Information Security team to support infosec related activities.
• Facilitate consistent identity and group management throughout research cyberinfrastructure with Enterprise Active Directory.

• Bachelor’s degree, preferably in a scientific, mathematical, or technical field, though non-technical degrees with technical work experience will also be considered.
• Proficiency in managing applications, both off-the-shelf and custom, and troubleshooting related issues.
• Experience performing and supporting research in an academic environment.
• Knowledge of system administration principles, including system monitoring, hardening, and performance optimization and familiarity with containers and container management.
• Familiarity with HPC systems, parallel computing, and big data processing.
• Experience with penetration testing, intrusion detection, mitigation and prevention practices.
• Understanding of public cloud services and integrating these systems with on-premise infrastructure.
• Strong understanding of cybersecurity principles and practices.
• Experience providing user support with excellent customer service skills and ability to effectively document solutions.
• Effective problem-solving, communication, and collaboration skills, and ability to balance effectively multiple concurrent tasks.
• Applications development background with analytical and troubleshooting skills.
• Experience with relational databases in a research environment and data modeling in support of research.
• Solid fundamentals of modern packet switch networks and current Internet technologies, including IPv6.
• Ability to work and communicate with others on complex projects while sometimes developing the workflows and processes needed to support research.
• Excellent oral and written communication skills; ability to prepare and present comprehensive presentations to IT and business executives.
• Passion for building systems, a willingness to learn, and the ability to program, along with strong, applied systems engineering skills.

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.