COMPANY OVERVIEW

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade, and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis, and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

*Expected hourly rate of $45,000 to $50,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

In a call center environment, our Inside Sales representatives focus on customer acquisition through company issued opportunities. NO COLD CALLING. Our Inside Sales representatives work in a fast-paced environment where we work with potential customers to diagnose their problems and offer solutions. Qualifying and closing the sale of our suite of Home Comfort products with primary focus on Residential Water Heaters (Gas/Electric) along with IAQ (Indoor Air Quality) products. Must be energetic, well-spoken and eager to close sales.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Professional call center environment with structured starting times.
• Verbally describes, promotes and sells home comfort products and services (water heaters, duct cleaning, humidifiers, air cleaners, extended warranties and other related services.)
• Recommends suitable home comfort products and services explaining important features, functions, benefits and cost / benefit relationships.
• Processes sales orders, extended warranties, credits, exchanges and coordinates sales and installation / service.
• Coordinates and schedules installation of water heaters and IAQ products.
• Acknowledges customers’ purchase (follow up call, thank you note, etc.) and customer surveys.
• Keeps abreast of latest water heater and indoor air quality products by studying spec sheets, manufacturer’ literature or professional publications.
• Maintains an acute awareness of competition for feedback to management and to enhance “value” selling.
• Maintains current CONSTELLATION HOME comfort product and pricing. Attends product, sales and customer service training sessions on an ongoing basis.
• Makes outbound re-hash calls to customers who have inquired about our products & services.

MINIMUM QUALIFICATIONS

• High School Graduate or equivalent, with minimum of 5 years' work experience preferably in sales.
• Proficient in Microsoft Office Suite.
• Knowledge of how to identify customers’ needs and deliver excellent customer experience.
• Ability to work in a fast pace and professional call center environment.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently and handle multiple tasks accurately.
• Ability to utilize technology and adapt to change
• Must have the ability to work weekends/evenings based on business needs.
• Disclaimer: Employees in this position are considered essential.
• Solutions & detail oriented
• Ability to work with cross functional teams.

PREFERRED QUALIFICATIONS

• Knowledge of Constellation Home products and services.
• Experience in retail, home services and/or phone sales.
• Knowledge of Microsoft Dynamics 365