Overview

This position offers opportunity for professional growth and advancement. Full-time training will be provided. Only applicants that are proficient in English will be considered.

Responsibilities

Core Responsibilities

• Required to work Full-Time as a Customer Service Representative.
• Ability to work a hybrid remote work schedule based on company's need.
• Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
• Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.
• Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue.
• Perform a high volume of administrative work pertaining to job records.
• Route SLI work to area Planners and Supervisors using various systems.
• Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systems.
• Utilize various internal and external systems to reconcile any discrepancies regarding records.
• Research and resolve billing issues related to fines for failure to complete inspections.
  
  

Qualifications

Required Education/Experience

• High School Diploma/GED
  
  

Relevant Work Experience

• Competency in Microsoft Excel, Word, and Outlook Required. Required
• Well organized, detail oriented and flexible to handle multiple assignments. Required
• Demonstrate a high level of accuracy, even under pressure. Required
• Excellent interpersonal and telephone skills. Required
• Demonstrate good customer service skills Required
• Must be proficient in English. Required
  
  

Licenses And Certfications

• Driver's License DL Requireduired Required
  
  

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
  
  

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• All applicants must pass all required placement exams.
• Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.