APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CS TITLE.

The Office of Child Support Services (OCSS) Correspondence Services Unit is responsible for processing, researching and addressing client concerns and complaints by sorting, categorizing and responding to approximately 50,000 mail-in inquiries per month from custodial and non-custodial parents, out of state child support agencies, and referrals from other units regarding post order case issues.

The Office of Child Support Services (OCSS) is recruiting one (1) Clerical Associate III to function as Senior Clerk for Correspondence Unit, who will:

- Review correspondence from clients/respondents or employers reporting changes in addresses and/or employment status.

- Access ASSETS to review undeliverable respondent and/or client mail, returned address verification requests, and other related items

- Enter various Correspondences into Customer Services (CS) Track system for referral to other OCSE business area.

- Scan and upload documents into the Automated State Support Enforcement & Tracking System (ASSETS) Document Log, using standard indexing categorization for electronically filing administrative credentials.

- Ensure that documents are viewable in the document log.

- Maintain department reports and logs, image documents provided by clients for electronic transmission to appropriate OCSE unit for resolution of customer dilemmas.

- Assist in other special projects as needed.

Work Location: 151 West Broadway 5th floor

Hours: M-F, 9:30AM - 5:30PM

CLERICAL ASSOCIATE - 10251

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Excellent interpersonal, written and oral communication skills. - Ability to multi-task and work in a fast-paced environment. - Working knowledge of MS Word, Excel.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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