The Agency You’ll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five
boroughs, coordinating public agencies and departments, and managing public property. New York
City Mayor Eric Adams is head of the executive branch of New York City's government. Previously,
Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn
borough president. The Adams’ administration is leading the fight to serve the people of the greatest
city in the world, ensuring delivery of efficient and effective services, working to make New York City’s
economy stronger, reducing inequality, improving public safety, and making the city more affordable
that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as
we actively seek diverse talents from various sectors to join our team.

The Team You’ll Work With

The Mayor's Office to End Domestic and Gender-Based Violence (ENDGBV) develops policies and
programs, provides training and prevention education, conducts research and evaluations, performs
community outreach, and operates the New York City Family Justice Centers and community-based
programs. We collaborate with City agencies and community stakeholders to ensure access to inclusive
services for survivors of domestic and gender-based violence (GBV). GBV can include intimate partner
and family violence, elder abuse, sexual assault, stalking, and human trafficking.
The NYC Family Justice Centers are co-located multidisciplinary service centers providing vital social
services, civil legal, and criminal justice assistance for survivors of domestic and gender-based violence
and their children all under one roof.

The Problems You’ll Solve

Under the supervision of the Executive Director, the Client Services Coordinator assists with the
coordination of the delivery of domestic and gender-based violence services to clients at the
Queens FJC (QFJC). This work includes, but is not limited to:
- Assist in the coordination of the delivery of client services at the QFJC by supporting the
Executive and Deputy Director with regard to addressing client coordination and service
provision issues.
- Assist in the development of new linkages and referrals for specialized client services, which
include family violence, elder abuse, trafficking, and sexual assault and provide support and
assistance to partner agency staff with making appropriate offsite referrals and linkages.
- Work closely with partner agency staff on high-risk cases and liaise with the Mayor’s Office and
other city agencies when applicable.
- Liaise with District Attorney’s Office and their victim support staff to arrange mutual referrals,
as appropriate.
- Assist in the training of all on-site partners, including new staff, interns and volunteers on
procedures, forms, protocols and use of FJC application to support client service coordination.
- Respond to requests by clients for assistance made via phone to our main line as well as
correspondence received by ENDGBV’s main office.
- Assist in the management, coordination and administration of the existing QFJC economic
empowerment classes and other on-site client programs and special events including
scheduling, ordering of materials and assistance with recruitment.
- Conduct regular trainings at the QFJC in the areas of economic empowerment and client service
coordination.
- Develop a comprehensive directory of financial empowerment programming and other social
service programming available for QFJC clients.
- Assist with outreach events when needed, including covering possible night and weekend
events.
- Perform all requested duties related to the administration of the QFJC.
- Perform other duties, as deemed necessary by the Executive Director.

About You

- You have a bachelor’s degree required and a minimum of one (1) year of relevant work
experience or a minimum of four (4) years of relevant work experience.
- You have very strong organizational, interpersonal/collaborative, time-management and multitasking skills, including the ability to take initiative, prioritize duties, work independently and
within a team environment, including experience with working with individuals from diverse
cultures.
- You have the ability to work well in a team environment and with all levels of supervisory and
frontline staff.
- You have a comfort level with giving public presentations and conducting trainings for large and
small audiences.

MAYORAL OFFICE ASSISTANT - 06405

- You have a bachelor’s degree required and a minimum of one (1) year of relevant work experience or a minimum of four (4) years of relevant work experience.

- You are a bilingual Spanish-speaking candidate.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

City Residency is required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Client Services Coordinator